Job Description
Consultant Associate-Bangalore Only
Department: Infor Consulting Services
Employment Type: Full Time
Location: Bengaluru
The Associate Consultant works within the Global Professional Services organization at Infor Nexus. This position will serve in a business/functional and technical consulting capacity to understand customer business requirements and apply them to the Infor Nexus application to ensure clients’ success. The software is delivered in a cloud-based, on-demand environment and the candidate will work directly with global customers to deliver complex, global supply chain solutions
A Typical Day in the Life Includes:
· Demonstrates expertise in software implementations or supply chain and applies industry knowledge to decipher client’s needs
· Utilizes consultative approach in gathering client functional requirements in a clear and accurate manner, understands the overall vision of the project, and collaborates closely with the Solution Architect in building solution designs
· Configures Infor Nexus application and collaborates with technical team for implementation of integrations and customizations to meet client’s needs
· Leverages Infor Nexus product expertise to guide clients on the solutions and configurations that will best meet their needs
· Works directly with customer stakeholders to ensure that rationale / value for the project is clearly documented and agreement is reached on how value-based use cases will be implemented
· Develops functional design specifications and technical design. Writes Process Flows and Business Blueprint documents
· Is resourceful when trying to understand and resolve an issue
· Works closely with and builds positive relationships with clients’ project team
· Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the client understands and finds meaningful
· Switches seamlessly between routine work and time-sensitive or critical tasks/ project deadlines
· Organizes and conducts customer training to drive adoption.
· Provides input to build the deployment plan and support solution rollout
· Monitors solution stability post-implementation and provides support to ensure business continuity.
Basic Qualifications:
· Bachelor’s degree in technology or business-related field; master’s degree a plus
· 3 or more years of qualified experience in software implementations, preferably in Cloud applications. Proficiency in project implementation methodology required
· Ability to effectively troubleshoot technical issues, analyze complex problems, and formulate alternative approaches
· Effective written and verbal communication skills; ability to prepare and deliver oral presentations
· Ability to present business process flows and technical applications
· Comfortable working on multiple projects and tasks simultaneously, excellent attention to detail
Preferred Qualifications:
· Experience with EDI/EFT messages and understanding of XML messages/ files a plus
· Familiarity with internet communication protocols (AS2, FTP) a plus
· Experience implementing ERP solutions (e.g. SAP) a plus
· Experience in the international transportation or corporate/international procurement industry a plus
· Supply chain certification a plus
