Job Description

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

The AI Business Solutions within Industry Solutions Delivery helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The AI Business Solutions team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Microsoft Consultant within Industry Solutions Delivery, you will contribute to the design, build, and deployment of AI‑enabled business solutions leveraging Microsoft 365 Copilots, Copilot Studio, Dynamics 365, Power Platform, and Azure.

The role combines strong technical execution with customer collaboration, supporting AI‑augmented workflows, Copilot experiences, and intelligent automation scenarios. You will work as part of delivery teams to implement reliable, secure, and scalable solutions that accelerate customer adoption of Microsoft AI capabilities and deliver measurable business outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Support customer engagements by helping translate business requirements into AI‑enabled solution designs, including Copilot use cases, intelligent workflows, and automation scenarios aligned to Microsoft platforms.
• Contribute hands‑on to the implementation of Dynamics 365, Power Platform, and Microsoft 365 solutions, including Copilot Studio and AI‑assisted capabilities, to accelerate customer adoption and value realization.
• Support innovation through the implementation of AI‑augmented features such as intelligent case handling, summarization, recommendations, conversational experiences, and Copilot‑driven productivity scenarios.
• Ensure solutions align with approved architecture and security guidelines, contributing to build specifications, testing activities, and operational documentation for AI‑enabled and Copilot solutions.
• Identify and escalate technical risks related to AI‑enabled solutions, including data access, security, compliance, performance, and solution reliability, working with senior team members on mitigation plans.
• Support deployment and stabilization of solutions, assisting with troubleshooting, configuration adjustments, and user adoption for Copilot and AI‑integrated workloads.
• Apply configure‑before‑customize principles while contributing to delivery plans that consider AI capabilities, extensibility, data dependencies, and long‑term maintainability of Copilot and Power Platform solutions.

• Embody our culture and values

Qualifications

Required Qualifications (RQs)

• Bachelor’s degree in computer science, Engineering, Business, or related field, or equivalent experience.

5+ years of experience contributing to the delivery of enterprise solutions on Microsoft platforms, including Dynamics 365, M365 Copilot, Azure, Power Platform, or Microsoft 365.

Preferred Qualifications (PQs)

• Experience supporting full solution lifecycle: requirements, build, test, deployment, and post‑go‑live support
• Hands‑on implementation experience with Dynamics 365 Customer Engagement, Power Platform, M365 Copilot.
• Exposure to Microsoft 365 Copilot and/or Copilot Studio scenarios (e.g., conversational bots, workflow automation, knowledge grounding)
• Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices.
• Experience building or extending solutions involving Copilots, AI‑assisted workflows, or intelligent automation is a strong plus.
• Desirable experience includes Azure solution development, Contact Center solutions, Copilot Studio, and building GenAI/agentic experiences (tool-use orchestration, retrieval grounding, evaluation/quality loops, safety/guardrails).
• Familiarity with AI concepts such as prompting, data grounding, content generation, and responsible AI practices
• Experience with Agile delivery and DevOps practices
• Strong communication skills to collaborate with delivery teams and customer stakeholders, explain AI‑enabled features, and support adoption of Copilot solutions across geographies and delivery models.
• Ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.
• Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies
• IC role, hence, should know the art of influence without authority
• Strong experience in offshore/onsite working model and working with different geographies and cultures.

Success in this role includes:

• Delivers working AI-enabled and agentic solutions (e.g., Microsoft 365 Copilots, Copilot Studio–based experiences, AI-augmented workflows) from prototype through deployment, with clear and measurable customer impact
• Implements appropriate guardrails and evaluation practices to ensure GenAI solutions are reliable, grounded, secure, and cost-/performance-efficient, aligned with Responsible AI principles and enterprise standards.
• Produces high-quality documentation and reusable assets (design artifacts, configuration guides, operational runbooks) and enables customer and partner teams to independently support and evolve the solution after handoff

#GCID

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.