Job Description

What Account Management contributes to Cardinal Health:

Customer Engagement is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities:

• Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain.

• Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives.

• Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.

• Coordinate and communicate Cardinal Health initiatives to the customer as needed.

• Track, measure, and report Cardinal Health Key Performance Indicators monthly.

• Build and maintain long-term trusted relationships with customers to support retention of the account.

• Analyze account performance metrics and translate insights into actionable recommendations that enhance customer relationships and business outcomes.

Qualifications:

• 4-8 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred

• Demonstrated ability to work in a fast-paced, collaborative environment, preferred

• Strong communication skills with the ability to build solid relationships, preferred

• Strong analytical skills with experience leveraging customer and account data to identify trends, inform strategy, and drive retention, preferred

• Demonstrated experience translating customer insights and data into actionable strategies that improve engagement, satisfaction, and outcomes, preferred

What is expected of you and others at this level:

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives

• Completes work independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Anticipated salary range: $75,600.00 - $107,900.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 7/12/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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