Job Description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

There is an opportunity for an “ experienced and knowledgeable” applicant to join the Transfer Agency BPA Production Support team in Bangalore and Pune to support Transfer Agency Business The prime responsibility of Production Support team is to work with the business users and software developers to identify and prioritize technical and functional issues. Deal with business support, system upgrades and major capital projects/programs. This role involves development and support of the key Transfer Agency systems.

The Key Responsibilities of the role include:

• Review and analyse system specifications, collaborate with project team to develop effective test strategies and plans.
• Provide support for functional and technical queries, ensuring superior client service to the business users.
• Execute test cases (manual or automated) and review results for ICONMultifonds and other Transfer Agency Applications and troubleshoot defects
• Interact and liaise with IT and external vendors to resolve issues/defects in a timely fashion
• Outage Management - Act as a conduit between TA business & Technology. Provide accurate & timely updates to the end users & raise concerns/impact with Technology.
• Consistently demonstrates expertise in high profile projects and system upgrades, testing for large and small projects/changes, system changes and upgrades
• Collaborates, elicit, analyze, outline and develop requirements for dockets and small changes coordinating with business and technology teams.
• Provide analysis and takes ownership throughout the lifecycle of the project from scoping, high level business requirements, detailed business requirements and implementation as required.
• Utilize available subject matter expertise to perform functional reviews of transformational initiatives and on-going BAU change agendas.
• Serve as a Change Advocate; establish trust within the corresponding business teams; gain enthusiasm within the teams.
• Work closely with regional functional managers in various processes / projects to ensure communication and smooth implementation.

The successful candidate will benefit from having:

• Self-starter with advanced analytical and problem-solving skills
• Ability to liaise and translate between technical and non-technical departments.
• Excellent interpersonal, communication and presentation skills
• Ability to work under pressure and to priorities tasks
• Strong organizational and time management skills
• Proven experience as a Business Analyst, with strong Transfer Agency experience
• A good understanding of the Transfer Agency Multifonds application , overall experience of 6 -9 years and minimum 6 years of Business Analyst/ Testing experience in Transfer Agency department is required

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.