Job Description

Job Title: Consultancy Transformation & Operations Lead

Band: 5

Salary: £59.877 - £69,457

Available Locations: Birmingham

The following locations are restricted to contracted GCA staff already based in one of these offices: London

(External applicants are not eligible for this site. If you selectthis location as an external applicant your application will, unfortunately, be withdrawn.)

Contract Type: Permanent

Hours: Full Time

Closing Date: 09/11/16

Interview Date(s): WC 30th November (subject to change)

The successful candidate must hold or be eligible to obtain UK Security Check (SC) clearance.

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We are looking for an enthusiastic and highly adaptable individual to join our high performing Consultancy Operations team in helping the Complex Transactions Team (CTT) Director deliver strategic transformation, operational excellence, and tangible commercial savings across our client engagements.

Job Summary

As our new Consultancy Transformation & Operations Lead, you will take the lead on CTT’s internal operational engine. From designing and embedding business systems to managing commercial benefits governance, safeguarding critical information assets, and driving thought leadership across the consultancy practice, your work will directly empower our consultants and shape public sector delivery.

If you are ready to drive continuous improvement in a dynamic internal consultancy environment, apply today to join our team.

Key Accountabilities:

1) Driving Efficiency, Continuous Improvement & Business Systems

• Systems Architecture & Implementation: Lead the end-to-end design, delivery, and enhancement of CTT internal business systems, workflow platforms, and operational tools, ensuring they support seamless project tracking and reporting.
• Continuous Improvement Frameworks: Establish and embed a continuous improvement culture across CTT, regularly reviewing operational workflows to simplify processes, eliminate friction, and reduce administrative overhead.
• User Adoption & Change Enablement: Act as the primary champion for business systems within CTT, delivering training, user support, and change management strategies to ensure high adoption rates and data integrity across all consultancy teams.
• Operational Analytics: Develop and maintain operational dashboards providing SMT with real-time visibility over team utilisation, pipeline tracking, delivery milestones, and resource allocation.

2) Information Asset Manager (IAM) for CTT

• Information Asset Governance: Perform the formal role of Information Asset Manager for CTT, identifying, registering, and maintaining a complete inventory of business critical information assets. Carrying out risk based compliance and conducting regular reviews and audits of asset access permissions, data storage protocols, and retention schedules in CTT.

3) Commercial Benefits Governance

• Commercial Benefits Accountability: Full responsibility for tracking, validating, and reporting all commercial savings and cost avoidance generated through CTT's client engagements across government.

4) CTT Account Development Lead Support

• Development of CTT’s sales pipeline: Support the three Account Development Leads strategies to elevate CTT visibility and market engagement across Central Government departments, Local Authorities, NHS and Arms Length Bodies.

5) Consultancy Practice Leadership & Knowledge Management

• Practice Knowledge Repository: Design, curate, and maintain CTT’s central knowledge repository, template library, and project archive, ensuring instant accessibility to reusable tools, frameworks, and past deliverables.
• Consultancy Methodology Standards: Develop and update standard CTT consultancy toolkits, playbooks, and delivery methodologies to maintain consistent quality across all client-facing projects.
• Practice Capability & Onboarding: Provide tools and onboarding support to new and existing CTT consultants, fostering a culture of peer learning, knowledge sharing, and professional excellence.
• Lessons Learned & Archiving: Establish systematic post-engagement debriefs and archiving workflows to capture client outcomes, reusable artifacts, and strategic learnings.

6) Travel

• Occasional business travel will be expected outside of work location.

Essential Criteria (to be assessed at application stage):

• Consultancy Operations & Practice Management: Proven track record in managing internal operations, practice enablement, knowledge repositories, or business systems within a management consultancy, professional services firm, or internal consultancy unit.
• Commercial Benefits Governance: Demonstrated experience in tracking, assuring and validating commercial savings/cost avoidance, with the gravitas to challenge and secure sign-off from senior stakeholders.
• Systems Implementation & Process Improvement: Hands-on experience in designing, implementing, and embedding operational workflow software, CRM/ERP systems, or data dashboards to optimise service delivery.
• Stakeholder Engagement & Comms: Strong communications experience, with a track record of building awareness, authoring thought leadership.
• Information Governance Awareness: Understanding of information asset management, data protection, and security compliance principles.

Success Profiles (to be assessed at interview):

Behaviours:

• Delivering at Pace
• Changing and Improving (lead success profile)
• Making effective decisions
• Communicating and Influencing

Experience

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Valuing our people:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Internal candidates should apply using their Workday account. Please use the careers hub for your application.