Job Description

PRIMARY FUNCTION:

Administer the Construction Division warranty program in compliance with established vendor policies to assure maximum recovery of warranty expenses; provide on-going support and training for service personnel. Bilingual (Spanish/English) skills are preferred but not required.

ESSENTIAL DUTIES

Percent of Time Duty

• 27% Analyze all warranty work orders to determine warrantability of repair, accuracy and completeness of technical information provided and inclusion of necessary supporting documentation. Requires the ability to interpret failure information and a thorough understanding of the various systems.
• 35% Compile warranty claims using on-line computer warranty program. This process includes using component and job codes to accurately reflect labor required to perform repair. This requires detailed knowledge of equipment, Repair Time requirement guides and CAT codes. The process also includes providing vendor with a sufficient analysis of the failure, troubleshooting steps, and repair. Providing this information requires skills in negotiating. These skills are crucial to recouping the maximum warranty expenses.
• 5% Develop, plan, coordinate, schedule and implement training for GPEC service and warranty (weighted) personnel, service managers, mechanics. This includes training on vendor established warranty practices and procedures; use of CAT’s PC program and accurate completion of SIMS reports and service reports.
• 7.5% Provide on-going daily guidance to Gregory Poole service and warranty personnel by maintaining up-to-date warranty guides, CAT service letter files, and extended coverage guidelines; and by being knowledgeable of current warranty statements and changing engine systems.
• 2.5% Work closely with vendor service representatives and other technical personnel to negotiate (weighted) policy reimbursement and to ensure fair participation by all involved

MINIMUM REQUIREMENTS

Education

Two year college graduate with a minimum of two years administrative experience in service-related environment or High school graduate with minimum of three years administrative experience in service-related environment

Work Experience:

(See Education)

Physical:

Must be able to clearly communicate to others, especially in group facilitating and in writing.

Must be able to use a PC for long periods.

Other:

Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.