FTI

Construction System Specialist

FTI  •  Menasha, WI (Onsite)  •  2 days ago
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Job Description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care

The Construction Systems Specialist is the primary service and support contact for AutodeskForma(ACC) end users across FTI. This role combines the service orientation of a Business Systems Administrator with hands-on expertise inForma (ACC)field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely onForma (ACC)as a daily tool.

MINIMUM REQUIREMENTS

Education: Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience

Experience: 4-6 years of hands-on experience administeringForma(ACC), BIM 360, or equivalent construction platforms

Travel: 0-15%

Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday.

KEY RESPONSIBILITIES

End-User Support & Incident Resolution

  • Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff
  • Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed
  • Manage and communicate resolution expectations clearly throughout the support lifecycle
  • Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance
  • Utilize strong customer service and communication skills to effectively support both technical and non-technical users
  • Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues

Field & Construction Workflow Configuration

  • Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC)
  • Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance
  • Develop and maintain SOPs for document control, transmittals, and field reporting
  • Monitor workflow adoption and compliance; identify friction points and drive improvements
  • Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)

Training & Onboarding

  • Deliver training sessions and onboarding for new users and project teams on ACC field workflows
  • Develop and maintain training materials, quick reference guides, and onboarding checklists
  • Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams
  • Facilitate adoption across field crews, office staff, and subcontractors
  • Create clear, accessible documentation and training materials tailored to diverse audiences

User Provisioning & Account Management

  • Create and maintain internal documentation, SOPs, and reference materials for field workflows
  • Contribute to the Design Technology team playbook and knowledge base
  • Participate in platform reviews to identify workflow optimization opportunities
  • Stay current on Forma (ACC) product updates related to field workflows and document control

Documentation & Continuous Improvement

  • Create and maintain internal documentation, SOPs, and reference materials for field workflows
  • Contribute to the Design Technology team playbook and knowledge base
  • Participate in platform reviews to identify workflow optimization opportunities
  • Stay current on Forma (ACC) product updates related to field workflows and document control
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

FTI

About FTI

Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts. We create success for our partners and team members through innovation and expertise, rethinking how energy is designed, applied and consumed, and providing solutions that go beyond the ideas of today.

With our brands – EnTech Solutions™, Excellerate® and Faith Technologies® – we provide end-to-end solutions, from assessment and engineering to manufacturing, installation, operations and optimization. We also offer capital asset management solutions to support project development and financial needs.

- EnTech Solutions™: Provides distributed energy capabilities, eMobility charging, sustainable fuel technologies and asset management solutions for customers looking for reliable, clean energy solutions.

- Excellerate®: A national manufactured products brand with a focus on electrical assemblies and modular solutions, including EV charging infrastructure. Excellerate’s brands range from made-to-stock to custom-engineered energy and construction solutions, that increase cost savings, productivity and safety.

- Faith Technologies®: An energy expert and industry leader in electrical planning, engineering, design and installation; continually driving change through a dedicated investment in technology, strategic project consulting and engineering.

For more information, visit faithtechinc.com.

Industry
Construction & Skilled Trades
Company Size
1,001-5,000 employees
Headquarters
Menasha, WI
Year Founded
1972
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