Job Description

Construction Service Coordinator – Residential Windows & Doors (Immediate Hire)

Location: Huntington Beach, CA

Job Type: Full-Time

Immediate Hiring

We are a well-established, growing residential construction company specializing in high-end window, door, and architectural hardware installation, service, and repair throughout Southern California.

We are looking for a Senior Construction Service Coordinator to lead the coordination of our residential service department.

This is not an entry-level position. We're seeking a highly experienced professional who understands residential construction, excels at customer service, and can independently manage a busy service schedule with confidence and minimal supervision.

If you're organized, proactive, thrive in a fast-paced environment, and enjoy solving problems while delivering exceptional customer service, we'd like to meet you.

Responsibilities

• Serve as the primary point of contact for homeowners regarding service, warranty, and repair requests.
• Schedule and coordinate daily service appointments for window, door, and hardware repairs.
• Dispatch service technicians efficiently while optimizing schedules.
• Coordinate with installers, vendors, manufacturers, and suppliers.
• Order and track materials required for service work.
• Monitor service tickets from initial request through completion.
• Keep homeowners informed of schedules, timelines, and project updates.
• Resolve scheduling conflicts and service issues professionally and independently.
• Maintain accurate records, service documentation, and job status updates.
• Manage multiple service requests while maintaining exceptional attention to detail.
• Ensure outstanding customer satisfaction throughout every service interaction.

Required Qualifications

• Minimum 4 years of experience as a Service Coordinator in residential construction, window and door, glazing, remodeling, or a related home services industry.
• Strong working knowledge of residential construction practices, windows, doors, and architectural hardware.
• Proven experience scheduling and dispatching field technicians.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to prioritize work and operate independently with minimal supervision.
• Outstanding verbal and written communication skills.
• Intermediate computer skills are required, including email, spreadsheets, scheduling software, and document management.
• Experience using Mac computers and iOS devices is highly preferred.
• Experience with QuickBooks is a plus.
• Bilingual in English and Spanish is preferred, but not required.
• Valid driver's license and reliable transportation.

What We Offer

• Competitive pay
• Immediate full-time employment
• Generous Paid Time Off (PTO) plan
• Paid Holidays
• 401(k) retirement plan
• Comprehensive medical, dental, and vision insurance
• Stable, growing company with an excellent reputation in the residential construction industry
• Small, team-oriented environment where your work makes a meaningful impact
• Minimal micromanagement—we trust experienced professionals to take ownership of their responsibilities
• Collaborative and supportive workplace
• Excellent opportunities for professional growth, leadership, and career advancement as our company continues to expand.

Join Our Team

We're looking for someone who takes pride in delivering exceptional customer service, communicates professionally, and can keep a busy service department running efficiently. If you're dependable, experienced, and ready to build a long-term career with a company that values integrity, quality, and teamwork, we encourage you to apply today.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Construction: 4 years (Required)
• Customer service: 4 years (Required)
• Window & Door Construction: 4 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)