Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI

Full-Time | Monday–Friday, 8:00 AM – 4:30 PM
Hybrid Schedule: In-Office Three Days | Remote Two Days

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.

The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.

Core Responsibilities

• Serve as a primary point of contact for internal and external customers

• Review and process orders submitted by the sales team

• Purchase products from vendors and corporate manufacturing facilities

• Track and manage key order dates, milestones, and activities

• Schedule and release completed products for fulfillment

• Coordinate value-add services and pre-finishing processes

• Arrange delivery and/or installation of customer orders

• Collect customer payments when applicable following delivery or installation

• Resolve issues related to shortages, damages, or service needs

• Process factory credits and follow up on pending or denied credits

• Support product inquiries and provide guidance on offerings

• Assist with inventory activities and discrepancy resolution

• Contribute to continuous improvement initiatives

Retail Segment (if applicable)

• Coordinate and manage installation permits

• Verify and collect Lead Safe Install documentation

• Schedule product installations and recovery appointments

• Approve and process subcontractor installation payments

Trade Segment (if applicable)

• Assist with quoting and bidding for projects

• Manage orders within OMS, including scheduling and communication of ship dates

• Coordinate delivery logistics with customers and contractors

• Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness

Qualifications

Education & Experience

• High School Diploma or GED required

• Associate degree or technical certification preferred

• 0–2 years of experience in customer service or general business preferred

• Construction, window/door, or building materials knowledge is a plus (not required)

Skills & Competencies

• Strong customer service and communication skills (phone, email, and in-person)

• Detail-oriented with strong follow-through

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and critical thinking skills

• Collaborative team player with a proactive mindset

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Ability to quickly learn internal systems and software

Professional Attributes

• Self-motivated and committed to continuous learning

• Strong organizational and time management skills

• Ability to build trust with customers and team members

• Professional and polished communication and appearance

• Ability to handle conflict resolution effectively

Physical & Work Environment

• Primarily office-based with occasional entry into warehouse areas

• Regular standing, walking, typing, and communication

• Occasional lifting (up to 10 lbs.)

• Moderate noise level typical of office environments

Why Join Us?

• Competitive hourly pay

• Hybrid work flexibility

• Opportunity to grow within a collaborative and customer-driven team

• Exposure to cross-functional business operations

Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.