Job Description

Job Location: Strongsville, OH 44136
Position Type: Full Time
Job Category: Mortgage OperationsThe Construction Loan Management Partner (CLMP) is responsible for managing an assigned pipeline of Construction to Permanent (C2P) loans from initial closing when the construction phase starts through final conversion to permanent financing.
The CLMP serves as the primary relationship manager during the construction phase, delivering a concierge level, world class service experience to borrowers, builders, retailers, and construction related vendors. Through proactive pipeline management, timely draw and conversion execution, and disciplined documentation, the CLMP ensures a smooth construction process while meeting service level commitments and minimizing risk to UHM.
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
KEY RESPONSIBILITIES
Pipeline & Construction Phase Management
- Manage an assigned pipeline of C2P loans throughout the construction phase
- Proactively monitor construction timelines, budgets, inspections, and key milestones
- Anticipate upcoming draws, inspections, extensions, and conversion needs
- Identify potential issues early and escalate appropriately to avoid delays or risk exposure
Concierge Calls & Onboarding
- Conduct Concierge Calls each time a new construction loan enters the pipeline
- Contact both the borrower and the builder to:
- - Explain how the construction loan process works
- - Review draw procedures, timelines, and responsibilities
- - Level set expectations for communication, documentation, and conversion
- Establish trust and clear communication standards at the start of construction
Construction Draw Administration
- Coordinate and process construction draw requests in accordance with loan agreements, approved budgets, inspections, and policies
- Ensure draw packages are complete, accurate, and properly documented
- Meet or exceed established service level commitments (SLCs)
- Communicate clearly and consistently with builders, borrowers, and vendors regarding draw status and requirements
Relationship Management & Service Delivery
- Deliver world class service to:
- - Borrowers
- - Builders and retailers
- - Third party vendors (inspectors, survey providers, title companies, certificate providers, etc.)
- Build and maintain strong relationships through professionalism, reliability, and proactive communication
- Serve as a knowledgeable, responsive point of contact throughout the construction phase
Construction Period Extensions
- Monitor construction timelines to anticipate the need for extensions
- Proactively obtain construction period extensions prior to initial end dates
- Ensure extension documentation is complete, properly approved, and includes appropriate pricing of the exception
- Document extension rationale clearly within the loan file
Conversion to Permanent Financing
- Prepare and draw conversion documentation accurately and timely
- Ensure all conversion conditions and requirements are satisfied prior to submission
- Coordinate with borrowers, builders, retailers, and internal teams to facilitate smooth conversions
- Support timely modification to permanent, fully amortizing terms
Compliance & Documentation
- Work with borrowers, builders, retailers, and third party providers to obtain all required compliance and property documentation
- Ensure documentation is complete, accurate, and collected within required timeframes
- Maintain organized, complete loan files in accordance with policy and investor expectations
Systems Usage & Documentation Discipline
- Perform all work within the Encompass LOS and supporting systems
- Document all actions, communications, and key decisions in conversation logs, creating a clear and informative audit trail
- Ensure any internal partner can quickly orient themselves to the status of a loan based on file documentation
- Adhere to established policies and procedures while supporting efficient workflows

QualificationsREQUIRED EXPERIENCE & QUALIFICATIONS
- Encompass LOS experience required
- Mortgage banking, loan operations, or construction lending experience preferred
- Construction to Permanent lending experience is a strong plus
- No formal education requirement beyond relevant experience
- Strong organizational, time management, and multi tasking skills
- Excellent communication and relationship management abilities
- Detail oriented with a strong service mindset
This employer participates in E Verify. If hired, the employer will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.