Job Description

• Handle permitting processes and ensure compliance with local requirements.
• Manage fleet operations, including vehicle monitoring, maintenance tracking, and fuel card accounts.
• Coordinate excavation subcontracts and vendor relationships when specialized services are needed.
• Oversee technician onboarding by collecting W-9s and setting them up in ServiceTitan.
• Support back-office reporting (job completion rates, revenue tracking, etc.) to keep leadership informed and operations transparent.
• Keep plumbers supported and scheduled efficiently so every job gets the right tech, the right tools, and the right timing.
• Manage scheduling adjustments — reschedule customers when emergencies, arise, fill cancellations, and optimize routes for efficiency.
• Support and train AI tools (like Avoca) to assist with inbound calls and ensure responses feel human, friendly, and on-brand.
• Monitor and renew customer memberships, proactively reaching out before expiration and offering renewal incentives.
• Track open Accounts Receivable, follow up with customers, and resolve payment issues professionally.

• 5 plus years of relevant experience
• Willingness to grow and expand with the company
• Bachelors degree management preferred
• Must be able to pass and maintain background and drug testing.