Job Description

Constituent Services Representative

FT / PT Status – Full-Time
Salary – $24.60 - $36.94 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Ashlee Adams | ashleeadams@utah.gov | 385-538-4235
Application Deadline – 7/12/2026

Key Responsibilities

Key responsibilities and day to day responsibilities of this position:

• Receive and triage incoming complaints and inquiries
• Coordinate with partners to solve constituent concerns, facilitate meetings, etc.
• Coordinate concerns related to contract compliance issues with appropriate oversight staff and operational units
• Organize incident data and escalate concerns
• Manage external support coordinator change requests
• Track data related to reported concerns

Qualifications

Minimum or "day-one" qualifications:

• Interpersonal and customer service skills and experience
• Experience with conflict resolution.
• Ability to relate to and communicate with people with varying intellectual capabilities and professional backgrounds.
• Ability to gather appropriate information related to a complex issue, summarize it accurately, explore alternatives, and engage relevant parties toward solutions.
• Empathy for people from various backgrounds and the ability to navigate stress and trauma.
• Interviewing skills and techniques.
• Knowledge of applicable laws, rules, regulations and/or policies and procedures.
• Ability to speak clearly, concisely and effectively; listen to, and understand information and ideas when presented verbally.
• Experience delivering presentations or training using acceptable methods and techniques.
• Ability to communicate information and ideas clearly and concisely in writing; and read and understand information presented in writing.

Preferred or trainable/on-the-job qualifications:

• Experience working with people with disabilities
• Knowledge and experience of the DSPD service system
• Conflict resolution and meeting facilitation skills

About the Role

Location –
288 North 1460 West
Salt Lake City, Utah, 84116
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Department of Health and Human Services (DHHS) is dedicated to providing excellent services to individuals and families in Utah. The Division of Services for People with Disabilities (DSPD) promotes opportunities and provides support for people with disabilities to lead self-determined lives by overseeing home and community-based services for more than 6,000 people who have disabilities. For more information, click HERE

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.