Job Description

Posting number: 09968

Department: Business and Neighborhood Services

Job classification: Constituent Services Associate - DBNS

Posting type: Open

Categories: Community Development, Customer Service

Examples of duties

• Provides excellent customer service to all members of the public via telephone, email, and in-person in the DBNS Lobby.
• Assists members of the public with scheduling appointments to process licenses applications, permit requests, and more through a scheduling application.
• Utilizes an information repository to answer questions and share information about DBNS processes, resources, and points of contact to members of the public.
• Processes payments of applications, licenses, violations, and any other payment types submitted via drop-off and delivery service.
• Researches, compiles, and resolves public records requests, and interacts with the public on these requests as needed.
• Sorts, prepares, scans, and indexes records received by all sections of the department.
• Coordinates with RICOH and organizes all incoming mail for the department for section pick-up.
• Ensures that microfilmed files are kept and maintained in an orderly fashion.
• Resolves internal requests for records and/or special scanning projects.
• Assists in the training of new Constituent Service Associates.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

High School Diploma or GED and at least two (2) years of work experience in a position that required expertise in customer service, conflict management, public administration and/or interpretation and application of technical content. Any combination of education and/or related work experience totaling two (2) years is acceptable.

Preferred Job Requirements
• Bilingual or multilingual
• Prior knowledge of records retention policies.
• Prior knowledge of FileNet, Accela, UScan, and Kofax Capture software.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.

Supplemental information

Work is predominately spent in office settings. Position will have to attend some evening council meetings, and the occasional neighborhood meeting. Some local travel will be required for press events and other off-site meeting needs.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Tasks may involve extended periods of time at keyboard or workstation
3. Occasional travel to meetings and events during the day, after hours and on weekends.