Posting number: EAACONSTCORSPEC_ESW_08.27.26
Department: Office of the Governor
Job classification: NON-CLASSIFIED
Posting type: Promotional
Categories: Administration
Colorado for All
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
Colorado For All - Colorado Employee Reflections
Promotional Opportunity
This announcement is open only to eligible individuals currently employed within the Office of Internal Operations, Constituent Services and Correspondence, Office of the Governor. The announcement is for transparency purposes only to comply with the Equal Pay for Equal Work Act.
An intended candidate currently employed within the Office of Internal Operations, Constituent Services and Correspondence, within the Office of the Governor
has been identified.
Department: Internal Operations, Constituent Services and Correspondence
Position Title: Constituent Services and Correspondence Specialist
FLSA: Exempt
Expected Annual Travel: Some instate travel
of Functions: This position serves as the Constituent Services and Correspondence Specialist for the Governor’s Office of Internal Operations and is responsible for supporting the Deputy Director of Community Engagement and the Deputy Chief of Staff, to support the Governor’s Constituent Services and Correspondence Office. This position works closely with policy and operations staff within the Governor’s Office, as well as with all State Agency Advocates to help provide both access and easy navigation for all Coloradans.
Essential Duties and Responsibilities:
Constituent Services and Correspondence:
Provide methodology and execution of constituent concern intake and response by phone, written correspondence, or in-person; determines jurisdiction of all casework.
Oversee correspondence program--including, but not limited to, drafting proclamations, congratulatory letters, letters of recognition, welcome letters, retirement letters, signature requests between Colorado State Departments, and flags.
Oversee and execute the Executive Internship Program and the Constituent Services Internship Program for the Office of the Governor.
Responsible for maintaining thorough records of all official communication from the office to stakeholders at the local, state and federal level.
Coordinate Agency Advocate communication on resolution of casework and manages concerns and issues with the Agency Advocates.
Coordinate with Governor’s and agency staff to ensure external and internal communications are accurate, consistent, and conform to state brand and office style guide, including copyediting all outgoing products.
Track and report weekly, monthly and yearly on constituent contacts.
Manage application of the Salesforce Constituent Services System, Salesforce Correspondence System and the Salesforce Internship System in day-to-day activities.
Custodian of Governor’s letterhead and signature for internal and external use.
In coordination with the Deputy Press Secretaries, serve as office lead for identifying, processing, and executing casualty assistance programs for fallen military and public safety personnel.
Monitor media reports, coordinate flag status and presentation, liaise with local, state, and federal partners, and arrange other honorific services so the Administration can provide support and consolation to families in need.
Ensure all external and internal Governor’s Office communications are following WCAG accessibility standards.
Administrative Support for the Deputy Director of Community Engagement:
Assists the Deputy Director of Community Engagement in coordinating meetings and special events.
Scheduling meetings with community leaders in targeted constituency groups.
Responsible for all operations in the Governor’s Constituent Services and Correspondence Office, including hiring and managing interns, processing and prioritizing casework, creating and implementing policies, procedures, and systems to optimize workflow and to ensure high-quality customer service for every Constituent.
Research and stay up to date on Colorado Revised Statutes and application to concerns and issues.
Serve as Office representative to communities around the state through meetings, events and locations as needed.
Special projects as needed.
Organizational Relationships: This position directly reports to the Deputy Director of Community Engagement.
Minimal Qualifications:
Minimum two years experience in constituent outreach, casework management, volunteer management, community engagement relations, project management, community organizing or other related areas.
Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes.
Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
Excellent communication skills; able to communicate effectively and articulately in writing and orally.
Works well under pressure.
Strong relationship management skills with community interactions.
Experience in and/or working with diverse constituencies and communities of color desired.
Additional language skills desired but not required.
Conditions of employment: Must be currently working in the Office of Internal Operations, Constituent Services and Correspondence.
The State of Colorado/Office of the Governor offers a generous benefits package including:
Annual leave accrued at 13.33 hours per month (4 weeks a year)
Sick leave accrued at 6.66 hours a month (10 days a year)
12 paid holidays per year
Medical and dental plans
State paid life insurance policy of a minimum of $50,000 or 1x annual salary
Choice of 2 retirement plans
401K and 457 plans
State paid Short Term Disability coverage
Additional optional life and disability plans
Credit Union Membership
RTD pass
Training and professional development
To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits
Inclusion and Belonging
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
ADAAA Accommodations
The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator (the Senior Human Resources Director) at gov_hr@state.co.us.
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Serve the needs of the State of Colorado through a number of subdivisions. The Colorado Judicial, Legislative, and Executive branches form the government for the State of Colorado. "A Career should be about believing in what you do and making a positive impact on your community. That is a career that makes you proud; that is a career with distinction."- Mary Mullarkey, Chief Justice of the Colorado Supreme Court.
