Job Description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.  

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

Provide operational support for Constant Climate bookings, shipment tracking, and monitoring across our wider European networks, ensuring high‑quality service delivery for time‑ and temperature‑sensitive healthcare shipments. The role focus on European customers and movements. Europe and UK IAGC office locations on the BA network may be considered for the right candidate.

What you’ll do

• Support the booking of Constant Climate shipments ensuring all data is accurate, complete and compliant with product and regulatory requirements

• Monitor and track shipments throughout their journey, proactively identifying risks and escalating issues in a timely manner

• Maintain clear and consistent communication with customers and internal stakeholders regarding shipment status and key milestones

• Liaise with specialist suppliers to support shipment preparation, including temperature control solutions and monitoring requirements

• Work closely with the Climate Reservations Team to ensure all bookings meet required standards and processes

• Support capacity visibility by highlighting constraints and communicating potential risks to relevant stakeholders

• Provide administrative and operational support to the Constant Climate Manager and Sales teams

• Contribute to the preparation of regular performance reports and shipment updates
  Maintain accurate records of shipment activity and customer information within relevant systems

• Support the coordination and resolution of service issues, including contributing to corrective and preventative actions where required

• Respond to customer queries in a timely and professional manner, ensuring a high standard of service

• Assist with customer visits and operational tours where required

• Provide support across the wider team during periods of absence to maintain continuity of customer service

It's all about you

What you’ll bring to IAG Cargo:

• 1-5 year’s experience in a sales support role i deally within logistics or pharmaceutical industry

• Experience in or ability to understand air cargo booking processes and systems

• Strong demonstrable interest in temperature controlled, heathcare, pharmaceutical or Constant Climate logistics

• Experience of working with complex systems and data in a fast moving commercial and/or operational environment

• Experience working in teams and communicating across organisational hierarchies

Skills and Experience:

• Strong attention to detail with a high level of accuracy

• Good organisational and time management skills with the ability to prioritise effectively

• Clear and professional communication skills both written and verbal

• Ability to work collaboratively across teams and functions in a fast paced environment

• A willingness to learn, take ownership of tasks and work with minimal direction

• Comfortable working with data, including the ability to interpret, validate and interrogate data to support decision making and performance tracking

• Resilience to manage multiple tasks and meet deadlines under pressure

• Sound problem solving capability with confidence to escalate where appropriate

• Ability to work seamlessly across cultures and organisational hierarchies

• High level of competent in all Microsoft Office applications particularly Excel
  

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses

• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders

• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.

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