Job Description

As a Consignment Development Representative (CDR), you will provide critical product support and sales for the Parts Department and Customer Care Manager (CCM), driving increased sales volume and gross profit for the company. Your primary focus will be on delivering 100% customer satisfaction, retention, and value. You will act as the liaison between the company, the CCM, the customer, and the manufacturer, ensuring seamless communication and service.

Responsibilities

· Promote Carolina Handling’s Product Support services, including Parts Sales for Raymond and Competitive equipment, Consignments, and Rebuilt Motors.

· Generate new and potential accounts while retaining current accounts and assist CCM’s in developing new opportunities.

· Assist in the set-up and maintenance of all assigned and new Parts Consignment accounts within the territory.

· Provide solutions to customer complaints and requests by coordinating with the appropriate departments, including service, sales, parts, rentals, and motors.

· Perform scheduled parts delivery and pickup for the assigned customer base, ensuring timely service.

· Maintain consignment no-move in assigned accounts at acceptable levels to ensure efficiency and customer satisfaction.

· Cooperate with other Carolina Handling associates and departments by exchanging leads, tips, and information, and offering assistance when needed.

· Assist in managing parts warranty and core returns to ensure timely processing and receipt of credit.

· Maintain an accurate database for each account, keeping track of key metrics and customer details.

· Provide an annual business plan by January 31, detailing account strategies, personal development goals, and Key Measurements for approval by management.

· Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· Minimum of a high school diploma or equivalent. Bachelor’s degree in marketing or business is a plus.

· Must have exceptional customer service and communication skills, including the ability to read, analyze, and interpret technical information, and write reports.

· Must possess strong sales skills to effectively present information, respond to questions, solve problems, and close sales.

· Total familiarity with all company product lines and services, with a basic understanding of applications, maintenance requirements, operations, inventory control, and computer applications.

· Must be neat and professional in appearance.

· Must maintain good driving record in accordance with company policies in order to travel in excess of 80% of the time.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

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