Location: Hollywood, FL
Schedule: Full-Time
Compensation: $20 -$25
Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.
MedElite is seeking a dynamic and personable individual to serve as our Consent Coordinator. This role bridges client outreach and obtaining consent with essential office support, ensuring both our client relationships and internal operations run smoothly. The ideal candidate is a confident communicator, highly organized, and eager to support a fast-paced, service-driven team.
Place daily outbound calls to patients' families, NOKs, or responsible parties to explain the purpose, benefits, and structure of applicable Medicare programs.
Clearly articulate the goals, eligibility, and patient benefits of the programs in a professional and compassionate manner.
Obtain and document verbal or written consent in accordance with CMS and company protocols.
Accurately log all call outcomes and maintain meticulous documentation in designated platforms.
Meet or exceed a conversion rate goal of ≥60% of all successfully connected calls (i.e., where the NOK is reached).
Participate in pre-call preparation and post-call documentation for audit readiness.
Manage follow-up calls when families request time to review materials or consult with other family members.
Collaborate with clinical and administrative staff to ensure timely enrollment and onboarding of consenting patients.
Respond professionally to questions or concerns about Medicare programs, escalating complex inquiries to appropriate clinical staff when necessary.
Participate in regular training sessions and team meetings to stay current with program updates, compliance requirements, and communication techniques.
MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
Apply today and help us deliver compassionate, personalized care where it matters most.
MedElite understands that ensuring optimal patient care is a challenge presented to skilled nursing and long-term care facilities. To help organizations achieve this, we created a data-driven, "treat in place" model, partnering long term care providers and clinicians to benefit the facility, the specialists, and the residents.
We envisioned a revolutionary solution to redefine geriatric healthcare. By combining state-of-the-art equipment and on-site expert clinicians with long term care facilities, we pave the way to an all-new concept of medical care. Our programs are arranged to provide our patients with proactive care on many significant health concerns that have previously been neglected.
MedElite provides our physicians with high-tech equipment to perform advanced testing and treatment for patients. We pride ourselves on our ability to deliver low-cost and efficient healthcare services.
Our close collaboration with advanced practice providers and specialty clinicians through affiliated medical practices like Infinite Medical P.C., Swift Optometry, and Ivy Psychiatry enables us to deliver high-quality, proactive care directly to the bedside. Our focus is on compassionate, personalized treatment that prioritizes the unique needs of each resident.
