Responsabilités :
En tant que Conseiller Sédentaire, vous êtes l'interlocuteur privilégié des clients et assurez un rôle clé dans la relation commerciale à distance.
Missions :
Accueil & Commerce
- Réceptionner les appels clients B2B
- Identifier et analyser leurs besoins
- Proposer et vendre nos produits en valorisant notre expertise
- Assurer le suivi des commandes et résoudre les litiges
- Effectuer des campagnes de prospection et fidéliser la clientèle
Organisation & Autonomie
- Alimenter et mettre à jour le CRM
- Assurer la gestion administrative et logistique des commandes
- Planifier les livraisons et veiller à leur bon déroulement
- Mener des enquêtes de satisfaction et des actions de suivi
Le profil recherché
Formation : Bac Pro Commerce / Relation Clientèle
Expérience : 1 an minimum en vente, relation client ou secteur automobile
Compétences : Maîtrise d'Excel, Outlook et Teams
Qualités requises :
- Esprit commercial et sens du service
- Excellente communication et diplomatie
- Rigueur et gestion des priorités
- Autonomie et culture du résultat
Bridgestone in Europe, the Middle East and Africa (Bridgestone EMEA) is the regional Strategic Business Unit of Bridgestone Corporation, a global leader in premium tyres and sustainable mobility solutions.
Headquartered in Zaventem (Belgium), Bridgestone EMEA employs more than 14,000 people and conducts business in 35 countries across the region. Bridgestone EMEA operates 13 tyre plants, a major R&D centre, and a proving ground, and serves its customers in an extensive retail network with thousands of touchpoints.
Bridgestone offers a diverse portfolio of premium tyres, tyre technologies and advanced mobility solutions. The company’s vision is to provide social and customer value as a sustainable solutions company. The Bridgestone E8 Commitment is a broad, global corporate commitment that clearly defines the value the company is promising to deliver to society, our customers and future generations in eight focus areas; Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.
For more information about Bridgestone, please visit www.bridgestone.com and press.bridgestone-emia.com
