Job Description

Chez Konecta, nous recrutons des talents engagés et passionnés

Communication

• Représente la société cliente et véhicule son image (par son attitude, comportement, son langage et la clarté de son expression) auprès de ses clients finaux ;

• Est responsable de l’image interne et externe de Konecta ;

• Est à l’écoute de la politique de l’entreprise ;

• Participe à la bonne communication générale entre les services.
  

of the Role:

• Execute the RRP/IQOS Customer Service Centre strategy and market policies across all channels to provide the highest standards of service to our Field Force, Commercial Planning & B2B Operations team

• Building strong relationship with Field Force as well as the Commercial Planning Team. Supporting Field Force and Commercial Planning Team in providing services

• Ensuring the processes are clear and deployed correctly, receiving and answering the queries and directing them to the correct department in order to provide solutions

• Key point of contact between FF and Commercial Planning teams to support with day-to-day queries, timely completion, and submission of trackers

• Efficient management of lock-ups, efficient materials ordering and delivery and responding to day to day field queries….

Key Responsibilities and Position Expectations:

Key Responsibilities

Administration & process support

• Query Management

• Lock Up Management

System Access & Support

• REEV

• PMI Open access support for FF

• Jira escalation point of contact

Stakeholder Management

Report communications & consolidation

Retailer NPS call back activity

Position Expectations

Passionate, enthusiastic, organised, shows empathy, keen to learn and develop

Problem solver, flexible and adaptable, attention to detail

Excellent communicator, persuasive to drive the excellent result, fixing problem with clear direction and information

Good understanding of data reading, systems utilisation, keen to investigate, ready to share new ways/ideas

Microsoft Office skills

Back-office experience

Cherchons à grandir et évoluer ensemble: Rejoignez-nous !