Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

LOB Role Overview

The Strategy Validation Quality Assurance role is responsible for end-to-end QA validation of change initiatives impacting the Strategy Decision Engine (SDE). This role requires a combination of advanced technical expertise, critical thinking, and strong business acumen to independently assess requirements, design comprehensive testing, and determine whether changes are implemented accurately and perform as intended.

The analyst will review and challenge Business Requirements Documents (BRDs), identify gaps, ambiguities, and potential implementation risks, and partner with change owners to strengthen requirements prior to testing. The analyst will then translate requirements into comprehensive test plans, test scripts, and requirements traceability matrices to ensure complete test coverage.

A significant technical component of the role includes reviewing, understanding, troubleshooting, and modifying complex, macro-driven SAS code, as well as developing independent adhoc SAS programs to validate results, investigate discrepancies, and identify defects.

The role supports Strategy Decision Engine changes across Consumer Card, Home Loans, and Small Business portfolios and requires the ability to become a subject matter expert across multiple products, strategies, processes, and data structures. The analyst must be able to independently manage multiple complex initiatives in a fast-paced environment.

Key Responsibilities

• Review and critically assess BRDs to identify gaps, inconsistencies, unclear requirements, testing risks, and potential unintended impacts before implementation.
• Challenge requirements and partner with Strategy Owners and change teams to ensure business intent is clearly defined, measurable, and testable.
• Independently develop comprehensive Test Plans, Scripts, and Requirements Traceability Matrices (RTMs) to validate end-to-end requirements.
• Review and interpret complex existing SAS programs, including macro-driven code, to understand current strategy and validation logic.
• Modify and enhance existing SAS code to support new strategy requirements and testing needs.
• Develop independent adhoc SAS programs to validate results, reconcile data, investigate anomalies, and confirm implementation accuracy.
• Analyze testing results and perform root-cause analysis to determine whether discrepancies are driven by requirements, data, coding, strategy logic, or implementation.
• Identify, document, communicate, and support remediation of defects identified throughout the testing lifecycle.
• Work across multiple data sources, products, and strategy environments to ensure comprehensive end-to-end validation.
• Collaborate with Strategy, Technology, Risk, Operations, and other stakeholders to support accurate implementation of SDE changes.

Required Skills & Qualifications

• Advanced SAS programming expertise, including complex data manipulation, joins, macro programming, troubleshooting, and modification of existing code.
• Experience working with large, complex datasets and enterprise data environments such as Hadoop, Teradata, SQL Server, and Oracle.
• Demonstrated ability to independently develop SAS/SQL code for data validation, reconciliation, defect investigation, and ad hoc analysis.
• Strong critical-thinking skills with the ability to challenge requirements, identify gaps and unintended consequences, and determine the appropriate testing approach without relying solely on predefined test cases.
• Experience translating complex business requirements into comprehensive end-to-end testing scenarios and validation criteria.
• Strong analytical and root-cause analysis skills with the ability to investigate discrepancies across data, business requirements, strategy logic, and code.
• Ability to quickly develop expertise across multiple products, strategies, processes, and data structures.
• Strong attention to detail and a demonstrated ability to independently manage multiple complex initiatives and competing deadlines.
• Strong written and verbal communication skills, including the ability to clearly explain technical findings

Desired Skills

• Knowledge of Bank of America data environments, Consumer Credit Assistance/Collections products, strategy decisioning, and operational processes.
• Experience validating complex decision-engine, rules-based, or strategy implementations.
• Experience working in a controlled QA environment involving formal requirements, traceability, defect management, and implementation validation.

Skills:

• Analytical Thinking
• Business Analytics
• Data and Trend Analysis
• Fraud Management
• Problem Solving
• Collaboration
• Innovative Thinking
• Monitoring, Surveillance, and Testing
• Presentation Skills
• Risk Management
• Data Visualization
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Oral Communications
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40