Job Description

Position Outline

As part of the Connor Crew, you are responsible for supporting your store, store team, and manager. This is achieved by having a customer first mentality outfitting our customers with confidence, style and comfort as well as providing exceptional store presentation through efficiently carrying out operational tasks, by self and/or through the performance of others.
Connor management crew demonstrate a connection to our core values and cultural statements, bringing energy, drive, teamwork, and leadership to every shift.

Key Responsibilities

People
• Displays and fosters the Connor core values and cultural statements in others and self.
• Brings drive, energy and fun to every shift. You influence the vibe to the tribe!
• Conducts self professionally always.
• Work as part of the leadership Crew by actively communicating, collaborating, delegating, coaching, problem solving and delivering the store goals/focus.
• Is a Connor brand ambassador.
• Demonstrates respect and care for others.
• Uses common-sense and manners.
• Communicates clearly to the crew and with their line manager(s).
• Seeks and embraces feedback as part of our culture and understands this will be given from all levels of the business to encourage personal growth.
• Offers feedback to others in a respectful way to encourage personal and store growth.
• Contributes to a safe, inclusive and respectful workplace for all, and models behaviour that aligns to this.
• Enjoys people! Interacts positively with customers, crew, management, head office, centre staff, contractors etc.
• Creates a genuine and engaging work environment because of those positive interactions.
• Is a leader, coach, and mentor within competency.
• Assists with recruitment, training, and management of the crew.

Performance
• Takes ownership for the store and crew in the absence of the manager.
• Leads by example.
• Customers are always the first priority.
• Is a product expert! Understands products, features, and benefits, shares this with others.
• Actively uses Connor CLASS selling techniques and product knowledge to sell, outfit and service to the customers needs and wants.
• Contributes to the delivery of store sales and KPI benchmarks by delivering on personal targets and influencing the crew with their individual contributions.
• Records daily and weekly data into the stores red book (sales journal) to collaborate with the store manager.
• Identifies, plans, and completes store operational tasks to enhance both sales and the customers instore experience.
• Multi tasks where necessary and understands the pace and urgency of our business.
• Upskills self by attending training sessions, completing Dayforce learning, mirroring coaching and seeking feedback. Is a mentor to others as required.
• Takes an interest in fashion and current trends.
• Knowledge shares with fellow crew, coaching and developing them with any identified areas of opportunity.
• Always act with the companies best interest in mind.
• Any other performance task as required within skill and competency.

Operations
• Understands Connor operations, AP21, store procedures and processes.
• Personally, uses Dayforce to its full potential including updating leave, clocking on and off, completing learning activities, approving shifts etc.
• Encourages and supports the crew with compliance of their Dayforce requirements.
• Understands rostering processes and uses Dayforce to construct rosters, manage approvals and time sheets in the absence of the manager.
• Actively identifies, communicates, delegates and/or performs instore daily operational tasks, procedures, and processes.
• Understands that retail is detail! Supports and delivers on visual merchandising direction and standards.
• Delivers WTF excellence. (WTF = windows, tables, front racks).
• Actively supports and delivers on instore housekeeping and has pride of store.
• Understands and follows with integrity all internal and external security processes. Reports immediately any integrity concerns.
• Uses care and integrity with transactions, data entry and cash handling.
• Stock is the hero, efficiently and accurately processes stock deliveries including receipting, reworking, storing, and displaying of product..
• Prioritises best sellers in line with direction, always, in size and category.
• Efficiently and accurately processes markdowns, click `n collect, ship from store and customer orders etc as required.
• Supports store and team in preparation for stock takes, completes with diligence and accuracy.
• Proactively identifies hazards and escalates any reported issues as required. Builds team awareness of WH&S and supports compliance with safety protocols and procedures to provide a safe working environment for all.
• Any other operational task as directed within skill and competency