Lodgify

Connectivity Specialist - Technical Support with English & French

Lodgify  •  Kingdom of Spain (Onsite)  •  8 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

At Lodgify, we are hiring a Connectivity Specialist to join our team!

We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you will support customers through the setup and adoption of the product, ensuring they quickly realize value. Act as a trusted consultant, guide configuration, share best practices, and proactively address challenges while fostering long-term customer success and identifying opportunities for growth.

In addition, the Connectivity Specialist troubleshoots integration issues, investigates root causes, and resolves problems whenever possible, escalating or sharing feedback with relevant teams when required. They may also support the wider customer service team with general requests.

⭐ How will you make an impact?

  • Provide expert guidance and advice to customers on OTA connection types and their features.
  • Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
  • Take ownership of cases, guiding customers through the process to ensure resolution.
  • Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
  • Deliver excellent customer service and maintain high levels of customer satisfaction.
  • Build and maintain strong client relationships through clear, consultative communication.
  • Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.

⭐ What makes you a great fit

⭐ How can you earn extra bonus points?

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🏠 Remote Flexibility: The freedom to work from home.

🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸 Language Learning: Free Spanish classes.

🤑 Referral Program: Cash rewards for bringing in new talent.

✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

Lodgify

About Lodgify

Lodgify is a constantly growing tech start-up, focused on building vacation rental software that enables vacation rental owners to independently manage and market their business online. We do so by providing them with easy-to-build websites, including a booking and reservation system, various synchronisation options, and payment collection options.

We are +350 Lodgifiers strong, and you can find us working in Barcelona and all around the world!

We are working in a hybrid mode and provide our team members with an option to work from home and spend additional time with their family, friends and pets.

With more than 60 nationalities, we celebrate diversity daily! With 43% of female and 57% of male employees we are striving to establish a gender balance. Actions are continuously taken to include more women in our Tech teams.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Barcelona, ES
Year Founded
2012
Social Media