The Connectivity Quality & Operations Engineer plays a critical role in maintaining and improving the customer experience for connected vehicle services across International Markets.
This position serves as a key operational and technical liaison between regional business teams, product engineering teams, and external partners to ensure the reliability and quality of Ford and Lincoln connected services.
The role focuses on incident management, operational analytics, service monitoring, customer experience improvement, and cross-functional coordination to maximise uptime and service performance.
Incident Management & Service Reliability
Connectivity Operations
Customer Experience & Quality
Data Analytics & Performance Monitoring
Cross-Functional Collaboration
Education
Bachelor's degree in:
Experience Required
Preferred
Telecommunications Services
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
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