Leads the market quality improvement team to achieve top exceptional quality against other automotive brands. Establishes an organizational structure for the Connected Vehicle Service Quality (CVSQ) Team; negotiates and coordinates with Fast Action & Solution Team (FAST), Subaru of America (SOA), Subaru Corporation (SBR), and suppliers; and promptly resolves quality issues. In particular, addresses quality issues that are related to infotainment and connected cars.

Primary Responsibilities

• Leads the rapid resolution of infotainment- and connected car-related quality issues for vehicles sold in North America.
• Works as leader in the investigation to understand who to go to and work with, what steps need to be taken, what information is needed for the investigation, and managing workload of team members.
• Plans, develops, and operates the Connected Vehicle Service Quality (CVSQ) Team.
  Implements the organizational strategy including best practices and staffing (job descriptions, skills needed, hiring, etc.).
• Negotiates and coordinates within the Fast Action & Solution Team (FAST) and with Subaru of America (SOA),
• Subaru of Indiana Automotive (SIA), Subaru Corporation (SBR), and suppliers.
  Influences negotiations and decisions based on subject matter knowledge.
• Grasps and manages the progress status of issues and responds to new information and deploys information at progress meetings.
• Prioritizes issues appropriately and understands how to effectively move an investigation to its conclusion.
• Grasps the quality overview of the North American market and proposes improvements to the FAST organization.
• Stays informed about automotive market and applies new information learned to Subaru.
• Develops and motivates members and sets future direction of the team and its staff members; this includes goal setting, performance reviews, training, and career development.
• Strategizes with Subaru teams regarding future product proposals and coordinating work with SOA Connected Business and Information Technology (IT) Teams.

Additional Responsibilities

Plans and organizes for retailer visits and regular quality improvement meetings (including overseas in Japan and Canada, etc.).

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Bachelor's Degree Required Or
H.S. Diploma and equivalent years of experience Required

Work Experience

• At least 10-12 years of related work experience Required And
• At least 6-8 years of experience managing quality improvement or development in an automotive company Required
• At least 8-10 years of work experience in connected development Required

Skills

• Working knowledge of state-of-the-art quality inspection, quality engineering (QE)/quality assurance (QA) techniques, and general business operations.
• General knowledge of software - enough to understand Android operating system (OS) and Linux structure, read Java and C source code and electrical circuits, and to read schematics.
• Experience managing software development processes Preferred
• Understanding of (or ability to understand) Subaru’s quality issue resolution process and development process.
• General knowledge of vehicle construction.
• Ability to set goals and objectives to complete projects effectively and efficiently.
• Strong written and verbal communication and presentation skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong computer skills (including Microsoft Office, especially Excel and Access), as well as ability to create reports and databases.
• Ability to foster cross-organizational teamwork.
• Ability to interact effectively with Japanese people and adapt to Japanese business practices.
• Ability to construct and propose organizational structure and strategy.
• Experience with managing people and leading a team.

Location

• Office Location: Pennsauken, NJ apart of the Greater Philadelphia Area (Philly)

• Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]

Compensation: The recruiting base salary range for this full-time position is $118,200– $160,000 per year, depending on skills, experience, and qualifications.

Subaru offers a comprehensive benefits package including:
• Medical, Dental, and Vision coverage
• Pension, Profit Sharing, and 401(k) match
• Paid time off, company holidays, floating holidays, and sick time
• Tuition Reimbursement Program
• Vehicle Discount Programs
Visit our Careers site to learn more about Subaru’s total rewards and benefits.

About Subaru
LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the U.S., we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work—not just with donations, but through actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru continues to push the boundaries of automotive engineering to deliver vehicles that blend performance, utility, and adventure.
Our culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment where team members are encouraged to bring their unique perspectives and expertise together to create exceptional experiences for our customers.