Job Description

CONNECT CAFÉ MANAGER

Job Category: Restaurant

Job Status: Full-time, exempt position

Reports to: Director of Social Enterprises

Responsibilities

Primary responsibilities include but are not limited to:

• Oversee daily front and back of house restaurant operations, including food ingredient preparation, order fulfillment while staying within budget limitations, cleanliness, and customer service
• Supervise daily shift operations, train, coach, and provide feedback to café staff on restaurant procedures, customer service, and workplace expectations
• Prepare staff schedules, track employee hours, and record payroll information accurately
• Ensure staff follow organizational policies and applicable food safety, sanitation, and quality standards
• Monitor inventory; order food, supplies, and equipment within budget limitations; and identify opportunities to reduce waste and operating costs
• Address customer concerns professionally and seek guest feedback to improve service and product quality
• Greet customers and provide attentive, friendly customer service
• Take, prepare and deliver food and beverage orders accurately and efficiently
• Ensuring all end of day cash outs are correctly completed
• Evaluate staff performance and provide ongoing feedback and support
• Participate in the recruitment and interviewing of prospective employees

Qualifications & Preferred Skills

• High school diploma or equivalent required
• Previous restaurant experience required; management experience preferred
• Ability to traverse all parts of the restaurant quickly
• Prolonged periods of standing at a counter and working in a restaurant environment
• Job may require:
• Lifting up to 25 lbs
• Standing for long durations
• Reaching, bending, stooping, lifting, shaking, stirring, pouring, carrying and pushing

Compensation & Benefits 

• Compensation commensurate with experience
• Comprehensive benefits package including:
• Highly-competitive health plan
• Health Reimbursement Account (HRA) with generous employer contribution
• Life insurance and long-term disability provided at no cost to employee
• Voluntary life and short-term disability options available
• 403(b) retirement plan with up to a 6% employer match
• Flexible Spending Account with medical expense and dependent care options
• Employee Assistance Program
• Generous paid time off and holidays

FosterAdopt Connect is committed to fostering a workplace and service environment where all individuals are treated with dignity, respect, and fairness. We provide equal employment, volunteer, vendor, and service opportunities and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of our operations, including recruitment, hiring, compensation, promotion, training, discipline, termination, volunteer engagement, vendor selection, and the delivery of programs and services. We strive to cultivate an inclusive, welcoming, and respectful environment where employees, volunteers, contractors, vendors, clients, and community members can contribute and participate fully.

Employee Print Name: __________________________________

Employee Signature: ____________________________________ Date: _________________________