Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an experienced M&E Pharma Team Leader to direct and coach a team of 8-14 exempt and non-exempt employees supporting comprehensive congress planning, registration, and attendee management for our dedicated pharmaceutical accounts. In this role, you will provide strategic leadership to clients, oversee congress planning initiatives, and drive operational excellence while fostering a positive team environment that maximizes both service delivery and employee engagement.

What You'll Do:

• Direct and mentor a team of 8-14 employees, conducting regular one-on-one meetings, performance reviews, and development planning to maximize team performance and career growth.
• Oversee all congress planning tasks, registration processes, attendee management, and budget development for assigned pharmaceutical accounts.
• Lead weekly team meetings to discuss volume, productivity, customer deliverables, processes, and service levels while providing performance-based recognition and rewards.
• Manage financial documentation and audit event files to ensure all terms of value (TOV) requirements are met and operational profitability is maintained.
• Resolve escalated customer inquiries and coach direct reports on research and resolution strategies while maintaining proactive communication with key client contacts.
• Develop and implement standard operating procedures (SOPs), best practices, and process improvements to enhance service delivery and client satisfaction.
• Analyze client survey results and benchmark data to identify improvement opportunities and develop service recovery plans with measurable goals.
• Ensure healthcare compliance monitoring and measurement across the team while maintaining current employee-related documentation and payroll systems.
• Strategize with operations leadership on financial forecasting, staffing models, and operational measures to track results and ensure accountability.
• Manage special projects and cross-functional initiatives as assigned by operations leadership.

What We're Looking For:

• Minimum 5-7 years of leadership experience managing event, pharma, or meeting management teams.
• Proven people leadership skills with demonstrated impact managing large teams.
• Strong analytical abilities and knowledge of business financials, contracts, and service levels.
• Extensive knowledge of congress planning and the pharmaceutical meeting industry.
• Proficiency with Cvent and other meetings industry technology platforms.
• Ability to develop and maintain strategic partnerships with key client and supplier contacts at multiple organizational levels.
• Demonstrated success in handling multiple projects and demands simultaneously while maintaining quality standards.
• Strong communication skills with the ability to interact professionally with clients and internal stakeholders at all levels.
• Experience in developing win/win solutions and resolving complex problems across functional departments.
• Willingness to travel domestically and internationally by airplane, boat, rail, and/or car; college degree preferred.

Location

United States

The US national base salary range for this position is from

$66,500.00 - $123,500.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!