Experience Required
3–6 years of IT experience with minimum 2–4 years of Confluence administration and support experience
Role Purpose
The Confluence L1.5 – L2 Support Engineer will be responsible for platform administration, user support, space governance, knowledge management enablement, access administration, and operational support for Confluence.
The role will support collaboration governance, content organization, permissions management, reporting, and platform optimization initiatives while ensuring standardization, maintainability, and user adoption.
The resource will operate within a governance-led support model and collaborate closely with customer stakeholders, Birlasoft delivery teams, architects, and integration teams.
Key Responsibilities
Platform Administration & Support
Provide L1.5 and L2 operational support for Confluence platform issues and service requests
Administer Confluence spaces, templates, permissions, and user access
Support creation and maintenance of knowledge repositories and collaboration spaces
Troubleshoot platform access, synchronization, and content issues
Support page templates, macros, navigation, and page structures
Monitor platform performance and operational stability
Ensure adherence to defined SLA and support processes
Knowledge Management Support
Support enterprise knowledge management initiatives
Organize and maintain knowledge repositories and structures
Assist in migration, archival, and cleanup activities
Support content lifecycle governance and retention practices
Enable knowledge standardization and usability improvements
Assist in defining and maintaining content taxonomy and structure
Governance & Compliance
Support Confluence governance and information architecture standards
Ensure proper permission structures and access governance
Support audit readiness and compliance reporting
Assist in identifying stale, duplicate, or obsolete content
Participate in governance reviews and cleanup initiatives
Maintain standardized templates and documentation structures
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
