Job Description

Locations: Northborough, Massachusetts

Categories: Inside Sales

Position Type: ['Full-Time']

Req ID: 5426

Overview

Join a team that values communication, connection, and excellent service!

Esler Companies | Renewal by Andersen is looking for a skilled Confirmation Specialist to support in‑home consultation scheduling across multiple markets. Do you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly? We want to meet you!

Last year we promoted over 50 of our teammates. Apply today and grow your career with us.

Average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

Responsibilities

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
• Ensure customers are fully prepared for their scheduled visits.
• Manage and update calendars to ensure accurate scheduling.
• Handle both inbound and outbound calls to verify details.
• Communicate and coordinate with Sales Consultants across multiple markets.
• Perform accurate data entry across several platforms.
• Follow up on canceled or rescheduled leads to maximize appointment success.

Qualifications

• Prior Call Center experience is required.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay organized in a fast‑paced environment.
• Professional, friendly demeanor.
• Comfortable navigating multiple systems and applications.
• At least 2 years of data entry experience.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $70,000.00 - USD $80,000.00 /Yr.