Job Description

The Configured Product Coordinator will serve as the primary point of contact for customers, ensuring a seamless experience from order placement to delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. Posted position does not allow for relocation or sponsorship assistance.

Essential Responsibilities

• Serve as the primary contact for customer inquiries regarding equipment orders
• Drive positive customer experience throughout the order process
• Develop and maintain strong relationships with customers to ensure a positive experience and repeat business.
• Process and manage customer orders accurately and efficiently, coordinating with internal teams to ensure timely fulfillment
• Coordinate with internal teams, including sales, production, and logistics, to ensure customer requirements are met
• Provide order status updates, shipping details, and any potential changes to their orders
• Generate and analyze reports related to customer order, service performance, and key metrics
• Address and resolve customer issues, complaints, and concerns with professionalism and efficiency
• Maintain accurate customer records and documentation in the company’s business systems
• Generate and issue invoices to customers ensuring accuracy in pricing, tax calculation, and payment terms
• Monitor outstanding invoices and collaborate with accounts receivables team to follow up on overdue payments
• Stay informed about Powell product offerings and company policies to provide accurate information to customers
• Responsible for the adherence to project and company quality levels
• Assist with post shipment support, warranty claims, and service requests while maintaining a high level of customer satisfaction

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems is a plus
• Detail-oriented and results-driven
• Strong problem-solving skills and proactive approach to customer service
• Not eligible for sponsorship or relocation.

Working Conditions

The employee typically performs duties in a normal office environment. There may be some work in a manufacturing environment and exposure to the elements of our factory.

It is the policy of Powell Industries to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to touch, hold, handle, or feel.
• Frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Must occasionally lift and/or move up to 65 pounds
• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs

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