Job Description

We are seeking a Configuration & Technical Setup Specialist to join our dedicated Configuration Team. This role is crucial for delivering a flawless initial experience for our members by managing the technical groundwork and ensuring smooth system activation.

Key Responsibilities:

As a specialist on the Configuration Team, you will be responsible for the technical deployment and quality assurance of our platform for new members:

• Platform Configuration Execution: Perform hands-on configuration of the platform according to documented specifications and member requirements. You will ensure all settings, permissions, and features are correctly implemented for launch
• Onboarding [Launch] Operations for Our Members: Own the critical operational steps for bringing new members live, including managing and executing necessary tasks like member file uploads and full onboarding setup within the system
• UAT Support (User Acceptance Testing): Provide essential support during User Acceptance Testing phases. This involves preparing test environments, assisting members with test execution, documenting feedback, and ensuring all configurations meet quality standards before go-live
• Integration Support (Non-Engineering Level): Act as the technical liaison for basic integration setup. You will assist with troubleshooting configuration-related aspects of integrations and provide operational support that bridges the gap between the member and our engineering teams

Requirements

• Proven experience in technical implementation, system administration, or platform configuration.
• A high level of attention to detail and a commitment to process adherence and quality assurance
• Proficiency in handling data imports/uploads and working with structured data formats (e.g., CSV, XML)
• Familiarity with common UAT processes and the ability to guide users through testing phases
• Strong communication and documentation skills for working with both internal teams and external members
  

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps
• Backup internet connection with at least 10 Mbps
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam
• A noise-canceling USB headset
• A quiet, dedicated home office space
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.