Job Description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.

Within Client Services, Client Configuration Management (CCM) enables Visa’s clients to transact seamlessly across Visa’s global payment network. The team is trusted by clients and internal stakeholders to deliver accurate, secure, and scalable configuration outcomes that support growth, innovation, and regulatory compliance across markets.

Role Summary

The Senior manager, Client Configuration Management (CEMEA) is a people leader responsible for the strategic direction, operational excellence, and transformation of Visa’s CCM function

This role leads multi‑market teams responsible for configuring client profiles within Visa’s authorization, authentication, clearing, and settlement systems. The types of implementations supported by the team range from moderate to very high complexity, requiring broad and deep knowledge of configuration options that enable Visa’s clients to seamlessly process transactions according to their bespoke needs. The role of Client Configuration Management is important because any undesired changes that are deployed can lead to material cardholder, financial or reputational impact. Given the material financial, operational, and reputational risk associated with configuration changes, the senior manager ensures strong governance, controls, quality, and client outcomes.

What a Senior Manager, Client Configuration Management Does at Visa

• People leader, responsible for managing and developing a group of analysts and consultants across multiple markets.
• Delivers technical and advisory configuration leadership, ensuring seamless implementation of required changes without customer or processing impact.
• Provides expert consultative support to Clients, Client Services, Risk, Product, and Sales partners on card program setup, new installations, conversions, and ongoing maintenance.
• Leads the diagnosis, troubleshooting, and resolution of complex configuration issues, including scenarios where standard procedures are insufficient.
• Exercises sound judgment and decision-making in high-risk or ambiguous situations that may have financial or client impact.
• Maintains strong working knowledge of Visa technologies, products, services, methods, and applications, proactively introducing improved approaches where appropriate.
• Performs final review and approval for complex configuration initiatives, ensuring adherence to governance standards and operational controls.
• Champions process improvement and operational efficiency initiatives, continuously enhancing workflows, quality, and service delivery.
• Mentors, coaches, and trains team members on configuration standards, new products, and emerging capabilities.
• Participates in rotational on-call or emergency support coverage, ensuring business continuity during critical or urgent events.
• Validates accurate billing configuration and setup to protect Visa financials and ensure correct revenue recognition.
• Communicates clearly and effectively, including providing Business Enhancement Reviews and technical explanations to Account Managers and stakeholders.
• Proactively mitigates escalations through structured case management and early risk identification, taking decisive action when needed.
• Collaborates closely with internal stakeholders and facilitates cross-functional discussions to ensure end-to-end alignment on implementation outcomes.
• Provides senior-level guidance and research support for unique, non-standard, or high-risk client scenarios.
• Conducts annual self-risk assessments, ensuring ongoing compliance with security, audit, and regulatory requirements.
• Builds strong internal and external partnerships through transparent communication, credibility, and trust.

Why This Role Is Important to Visa

Client Configuration Management enables thousands of high‑impact configuration changes annually that allow Visa’s clients—financial institutions, processors, and fintechs—to operate effectively on VisaNet.

These configurations are highly complex, tightly controlled, and business‑critical. Errors can result in significant financial loss, processing disruption, regulatory exposure, or reputational damage. This role ensures Visa continues to scale safely, innovate confidently, and deliver trusted outcomes for clients across a diverse and rapidly evolving CEMEA market.

Qualifications

What You Will Need

• Bachelor’s degree in Business, Technology, or a related field
• 10+ years’ experience in technical and client-facing roles within financial services, software, or information services; payment systems experience strongly preferred
• Proven ability to combine strategic thinking with disciplined execution
• Strong capability to comprehend complex technical topics and translate them into practical business solutions
• Demonstrated ability to prioritize effectively, manage complexity, and deliver under pressure
• A proactive mindset, with willingness to take on new challenges and adapt to changing priorities
• Strong collaborative orientation, with a desire to share knowledge and improve standard operating practices
• Excellent communication skills, leadership presence, and relationship management capability
• Fluency in English

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.