ServiceNow
Asset Management
Configuration Management
CMDB
This team member will be highly technical and hands-on, and will work across a variety of teams at the client to gather and document requirements, propose and review asset discovery tools, and ultimately stand up and operationalize CMDB. They will have a SNOW admin to assist and some assistance from a couple of consultants for the highly technical work, but this resource must drive everything and be hands on technical in these systems.
You Will Have
An ITIL certification.
5+ years of experience in Configuration Management.
Extensive experience with ServiceNow.
Proven experience implementing a CMDB in a complex enterprise environment.
Experience maintaining a CMDB.
A strong understanding of IT Operations Management.
Solid knowledge of Cloud hosting environments including Azure and Oracle.
High level knowledge of Agile.
Experience with Atlassian products Jira and Confluence
Experience with Asset Discovery Tools.
Experience integrating Asset Discovery Tools across a variety of hosting environments.
Experience designing CI classes, CI relationships and service models.
Experience building governance frameworks, operational procedures, and training documentation.
You Will Posses
Excellent written and oral communication skills
Excellent collaboration skills
Exceptional customer service
Strong documentation skills
Strong analytical and problem-solving skills
The ability to conduct research into various products and share comparisons in a concise manner
The ability to present ideas in a business-friendly way
The motivation to work independently
The desire to learn new technologies as needed
Effective prioritization skills with the ability to execute tasks in a high-pressure environment.
A deep understanding of the tools, processes, and technologies outlined below.
You Are Open To
New processes and tools.
Working with nontechnical team members outside of IT.
Being on-site two times per week.
Adjusting hours on occasion to support team members based outside of the US.
On-going learning and training to implement and support new tools, technologies, and projects
You Will Be Responsible For
1.Discovery:
Work with the Service Management, Endpoint, Architecture, Infrastructure and Technology Operations teams to document requirements for an Asset Discovery tool.
Based on requirements, identify and compare various Asset Discovery Tools.
Based on requirements, complexity and cost, recommend an Asset Discovery Tool.
Once an Asset Discovery Tool is approved, develop a comprehensive project plan for implementing it.
Upon purchase, work across all required teams to complete the necessary integrations to feed assets into ServiceNow. This includes endpoints, servers, serverless infrastructure (such as Azure containers), SaaS and PaaS assets, etc.
Ensure that proper change management processes and security best practices are followed for the implementation.
Conduct analysis to determine how to configure the CMDB.
Create a comprehensive project plan for standing up the ServiceNow CMDB.
Work with the ServiceNow admins to configure the ServiceNow CMDB.
Assure that incidents, requests and changes are linked to corresponding configuration items.
4.Documentation and Training:
Create and maintain comprehensive technical documentation for all aspects of the Asset Discovery Tool and the CMDB implementation.
Securely store all service account credentials within the PMP system.
Create training materials for various teams based on role (for example Endpoint will differ from Infrastructure)
Conduct training for extended IT teams that are not actively involved in the implementation.
5.Operationalization
Establish roadmap for lifecycle maintenance and a process for keeping it current. It should cover a full year and be updated quarterly.
Recommend automated workflows and operational best practices that will ensure the proper upkeep of the CMDB.
What Success Looks Like
Within 1 years time, this individual will:
Enable accurate asset visibility across all hosting environments and networks.
Plan and implement the organization's CMDB.
Develop training materials and conduct training sessions for various IT teams.
Create governance standards and operating procedures to ensure a sustainable configuration management framework that teams can maintain long term.
This is a Contract position based out of Evanston, IL.
The pay range for this position is $50.00 - $60.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Evanston,IL.
This position is anticipated to close on Oct 9, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
