Name
Configuration Management Specialist
Site / Location
Melbourne Support Centre
Ref #
12382266
Entity
Australia Post
Opening Date
22-Apr-2026
Suburb
Richmond
Work Type
Permanent Full Time
Help us deliver like never before
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride
Help us deliver like never before
We’re hiring a Configuration System Specialist to support and enhance our Configuration Management capability by ensuring CMDB (Configuration Management Database) and Asset Database toolsets, data structures, and relationships are accurate, reliable, and aligned to defined policies and procedures. In this role, you’ll partner with IT and business teams to maintain critical CMDB relationships, build organisation wide understanding through proven methodology and coaching, and work closely with IT Change Management to reduce change risk by ensuring CMDB data underpins effective processes and risk management techniques across the change lifecycle.
This is a great opportunity to play a critical role in strengthening configuration management by ensuring accurate CMDB and asset data that supports effective change, risk, and decision making across the organisation.
What you’ll deliver with us
About you
You bring hands on experience in IT Service Management practices, with a strong understanding of CMDB concepts and Technology Configuration Management in large, complex IT services environments. You have practical experience supporting and maintaining service management toolsets such as ServiceNow, including database application support, CMDB relationships, and the scheduling of change and release implementations, alongside a sound working knowledge of IT Change Management.
Technically capable, you are comfortable working with JavaScript and MySQL databases. You have completed ServiceNow System Administration training and hold ITIL Foundation certification. With proven experience building effective customer and business relationships, you communicate confidently and clearly with a wide range of internal and external stakeholders, including service owners, delivery teams, vendors, and managed service providers.
How we’ll deliver for you
At Australia Post, we believe in investing in our people and fostering a supportive and inclusive work environment.
Here’s how we’ll deliver for you:
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
See and hear more about what it's like to work in business support with us
See and hear what it's like to be part of our teams in digital tech:
Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services and postal. Continuous improvement of these services is our relentless objective.
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