T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.
Key Responsibilities
Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources.
Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs.
Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2).
Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness.
Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures.
Establish data quality checks and implement corrective actions and continuous improvement measures.
Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry.
Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required.
Participate in project audits, workshops, and governance reviews.
Collaborate with engineers and architects when new technologies are introduced into the CMS infrastructure.
Define, track, and report internal SACM KPIs, including advisory on KPI performance, root cause analysis for quality decreases, and mitigation planning.
Provide knowledge-sharing, data exports, and approvals to colleagues in ServiceNow, HP AM CDS, and ITSM2.
Support data transformation and validation to ensure consistency during database transfers into ServiceNow.
Required Skills & Competencies
Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM)
Solid understanding of Configuration Management processes and ITIL practices.
Hands-on experience with data quality management, validation, and reconciliation
Ability to write, update, and maintain process documents and work instructions
Strong analytical skills to track KPIs, perform root cause analysis, and propose improvement measures.
Excellent stakeholder engagement, with the ability to consult, train, and guide colleagues.
Desired Experience
5+ years of experience in Configuration & Asset Management (SACM)
Proven track record in implementing workflows and automation in ServiceNow CMDB
Experience working with multiple CMDB tools (e.g., HP AM CDS, ITSM2).
Familiarity with audit and compliance processes
Exposure to large-scale enterprise infrastructure environments
Looking for Early joiners within 30 Days only
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Your digitalization partner with industry expertise
With locations in more than 26 countries and over 26,000 employees (2024), T-Systems is one of the leading providers of digital services in Europe. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global production and supply chain to companies operating worldwide.
T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries and the public sector. T-Systems’ focus industries are automotive, the public sector, healthcare and transport. For these areas, T-Systems develops industryspecific solutions – so-called vertical applications.
The comprehensive portfolio of services includes secure operation of traditional IT infrastructures, migration to private cloud and public cloud environments of hyperscalers, as well as management of hybrid and multi-cloud infrastructures. T-Systems integrates customized platforms, industry-specific applications and innovative technologies such as artificial intelligence (AI), big data and blockchain into these infrastructures. To achieve this, the Telekom subsidiary works closely with leading global technology partners. The end-to-end services also include state-of-the-art security solutions and data protection in accordance with DSGVO requirements.
T-Systems pursues a holistic approach: consulting (advisory) and solutions from the areas of digital, cloud services and security are offered from a single source.
Become one of us: https://www.t-systems.com/de/en/company/careers
Imprint: https://www.t-systems.com/de/en/imprint
