Job Description

Configuration Center Intern

Department:Configuration

The Configuration Center Technician is responsible for the provisioning and medium complexity configuration of various IT devices (PCs, tablets, printers, etc.…) by following written work instructions and quality control documents in support of MCPC clients. This position may also be responsible for completing repair and disposition work including end-of-lease processing, data erasure, rebuilds, scrapping customer requirements.

Responsibilities:

• Provision, configure, and repair IT devices according to detailed written work instructions for deployment or processing.
• Follow established procedures for performing data destruction on IT devices.
• Unbox, re-box and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Work with immediate Supervisor or Lead to resolve high complexity technical issues encountered during IT device processing.
• Work with Config Center leadership to resolve complex technical issues that may occur.
• Other duties as assigned.

Key Outcomes of this Position:

• Accurately provisions and configures IT devices in accordance with client work instructions, SOWs, and QC requirements, delivering right-first-time builds within established turnaround times.
• Consistently produces work that passes internal QC and 3rd QC inspections while ensuring full compliance with data destruction procedures and maintaining accurate documentation and asset records.
• Executes unboxing, cleaning, testing, re-boxing, and shipping preparation accurately while maintaining an organized, safe, and audit-ready workspace that supports throughput targets.
• Works effectively with Supervisors, Leads, and peers by communicating blockers, risks, and variances, promptly and contributing to team problem-solving efforts.
• Demonstrates consistent attendance, punctuality, policy compliance, and a professional, team-focused approach to all assigned responsibilities.

Required Qualifications:

• Proficiency in using various forms of technology such as laptops, tablets, and desktops.
• Proficiency in using hand tools and small machinery.
• Demonstrated organization, time-management, and communication skills.

Preferred Qualifications:

• Experience working in a fast-paced, detail-oriented environment. Previous experience in medical device assembly or a similar field is preferred.
• Proficient in creating and improving documentation such as work instructions.

Physical Requirements:

• Lifting requirements of up to 35 lbs.
• Vision must be fair enough under a strong light.
• May require standing for long periods and handling small components.

Who We Are:At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve:MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

What We Do: Endpoint Lifecycle Management

Advisory Services – MCPC is the go-to resource for all our client’s end user device procurement and service needs. We help address tactical pain points that allow our clients’ workforce to have a seamless and secure environment.

Configuration and Integration – Custom solutions that fit within a client’s endpoint environment. Ensuring new devices meet the requirements of the client and are ready to be deployed on day 1.

IT Supply Chain – MCPC offers expert level supply chain services to help clients in the process of assembling, securing, managing, and delivering desk-ready IT inventory.

Managed Deployment – Coordination of experienced IT technicians ensuring clients’ devices, servers, data, and more are securely delivered, protected, and supported.

Secure Technology Asset Disposition - Allows clients to remove old or outdated devices from their environment. Our facility will erase all data to Department of Defense standards and provide reverse logistics to the client as to whether their devices can be repurposed, recycled, or disposed of properly.

Benefits & Appreciation:

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Career paths and advancement.