Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Configuration Enablement Analyst

Bring precision and care to the enrollment process as a Confirmation and Enrollment Analyst, helping ensure provider and practice information is accurately confirmed and enrolled across payer and healthcare workflows. This position will report to the Operations Manager

Team summary:
This team supports operational workflows that help practices move through confirmation and enrollment activities efficiently and accurately. The work focuses on maintaining high-quality data, following established procedures, coordinating with internal partners, and resolving issues that may delay enrollment or impact downstream revenue cycle processes. Team members contribute to a dependable, service-oriented environment where accuracy, responsiveness, and clear communication are essential.

Essential Job Responsibilities:

• Review and process confirmation and enrollment requests in accordance with established workflows and service-level expectations.
• Validate provider, practice, and payer information to support accurate enrollment outcomes.Coordinate with internal teams and external contacts to resolve missing information, follow up on pending items, and move work forward.
• Identify and research enrollment-related discrepancies, then document findings and next steps clearly.
• Maintain accurate records, updates, and case notes in the appropriate systems.Monitor work queues and prioritize tasks to support timely completion of high-volume operational work.
• Apply knowledge of RCM and US healthcare processes to support enrollment activity and downstream revenue cycle needs.
• Escalate risks, delays, or unusual issues to the appropriate partner or leader when additional support is needed.
• Use approved AI tools to help organize routine work, summarize information, and learn more efficient ways to complete recurring tasks while still applying human judgment to final decisions.

Additional Job Responsibilities:

• Assist with process improvement efforts by sharing observations about recurring issues or workflow gaps.
• Support audit preparation by ensuring records and case documentation are complete and accessible.
• Participate in team huddles, training sessions, or knowledge-sharing activities as needed.
• Help support process transitions or special projects related to enrollment operations.
• Contribute to updates of standard operating procedures or work instructions when requested.
• Perform other duties aligned with the scope of enrollment operations and business needs.

Expected Education & Experience:

• Bachelor’s degree or equivalent practical experience.
• 2 to 5 years of experience in operations, enrollment, revenue cycle management, healthcare administration, or a related field.
• Experience working in RCM and/or US healthcare environments.
• Familiarity with confirmation, enrollment, payer, or provider support workflows.
• Strong attention to accuracy when handling records, documentation, and process steps.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a structured environment.
• Effective written and verbal communication skills for working with internal partners and external contacts.
• Proficiency with common business applications, case management tools, or workflow systems.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity