Job Description

About Us

Location - Clark Freeport Zone, Pampanga, Philippines

Department - Customer

Function - Professional Services

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

A Configuration Consultant is a specialist who translates agreed business and solution designs into a correctly configured, scalable, and supportable system. The role bridges Solution Consulting (the what and why) and Technical Consulting (the how), owning the hands‑on configuration that turns customer requirements into working outcomes.

They are accountable for ensuring the platform is configured accurately and consistently with the Design Brief and SOW, while anticipating downstream impacts to integrations, security, reporting, and ongoing operations.

Responsibilities

Core Responsibilities

• Own end‑to‑end configuration activities across modules in line with the approved Design Brief and SOW, acting as the single point of accountability for configuration quality and completeness.
• Translate solution designs into system configuration including hierarchies, roles, security, workflows, forms, taxonomies, and rules.
• Apply configuration standards consistently to reduce rework, support risk, and downstream support dependence.
• Identify configuration‑related risks early (e.g. overly complex rules, reporting limitations, permission conflicts) and escalate with recommended options.
• Validate configuration outcomes through structured testing and customer walkthroughs.

Technical Awareness

• Prepare the system for integrations by ensuring configuration supports APIs, data flows, and automation requirements.
• Understand integration dependencies, constraints, and handoff points to Technical Consultants.
• Perform initial configuration validation related to identity, roles, data mapping, and lifecycle rules.

Collaboration & Governance

• Work closely with Solution Consultants to clarify design intent and ensure no divergence during build.
• Partner with Technical Consultants to ensure configuration will not block or compromise integration outcomes.
• Support Project Managers with configuration status, risks, and change impacts.
• Contribute to handover artifacts to Support / Customer Success teams.

Skills and Experience

• Working knowledge of database management concepts, including the ability to read, understand, and execute SQL scripts where required
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for data management, reporting, and documentation
• Basic HTML knowledge to support configuration of web-based content and forms
• Strong technical aptitude with the ability to understand system configurations, troubleshoot issues, and work confidently across multiple platforms

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

#LI-HT1 #LI-Hybrid #LI-Fulltime