Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: permanent
Working hours: 35 hours per week is full time
Salary: £44,000 - £50,000 – depending on skills and experience
Location: London
Reporting to: Configuration and Catalogue Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
As a Configuration and Catalogue Analyst, you'll play an important role in maintaining the accuracy and integrity of our IT Configuration Management Database (CMDB) and Service Catalogue. Working closely with technical teams, you'll ensure configuration records and service information are well governed, up to date, and accessible.
You'll support audits, reporting, and service management processes, helping us manage risk and make informed decisions. You'll also contribute to the ongoing improvement of our IT service management capability, including enhancing our self-service portal and supporting colleagues to access IT services effectively.
This is a great opportunity for someone with strong attention to detail, analytical skills, and a passion for delivering high-quality IT services in a collaborative environment
Maintaining the accuracy and integrity of our CMDB and Service Catalogue, ensuring configuration data, service information and key IT assets are up to date, well governed and aligned to ITIL best practice.
Supporting effective IT service management, carrying out audits, reconciliations and reporting to provide valuable insights that support risk, incident, change and service improvement activities.
Working collaboratively with technical teams and service owners to enhance our service catalogue and self-service experience, making it easier for colleagues to access the IT services they need while driving continuous improvement across our ITSM capability
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Let’s Make This Easy.
Apply in a few minutes:
Please submit a copy of your CV by Midnight on Wednesday 28th October
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13155251/
Reporting to – IT Configuration and Catalogue Manager
Working hours – Full time is 35 hours a week. Where possible, we are open to considering part time/flexible working patterns. You’ll agree your working pattern with your manager.
At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.
The Configuration and Catalogue Analyst plays a key role in supporting the management and integrity of our IT configuration management database (CMDB) and service catalogue, ensuring our IT services are accurately described, well governed, and easy to access.
As an IT Configuration and Catalogue Analyst, you will work closely with the IT Configuration and Catalogue Manager and technical teams to capture, validate, and maintain configuration data and catalogue entries. You will be responsible for ensuring the accuracy and completeness of configuration item (CI) records—including the identification, creation, and supporting record maintenance activities of critical items such as SSL certificates, software assets, and contracts—supporting audits and reconciliations, and producing insightful reports to inform decision-making and risk management by analysing CI relationships and dependency mapping.
You will support the ongoing development and maturity of our IT service management (ITSM) processes, promote ITIL configuration management and service catalogue best practice, and help colleagues across the organisation to find and request IT services efficiently via ongoing reviews of the ITSM service portfolio and Hornbill focussed customer feedback. You will also play a part in integrating and improving our self-service portal and provide guidance to stakeholders on configuration and catalogue matters.
Your work will help us maintain a clear picture of our IT estate, strengthen governance, and support change and incident management – all so that we can continue to deliver a stable, secure and user-focused technology service to everyone at the Financial Ombudsman Service.
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
