Job Description

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

Reporting to the Conferencing & Events Manager, this opportunity is instrumental in curating seamless, memorable experiences across our Cairns Hotels & Resorts. With a sharp eye for detail and a passion for hospitality, this role ensures every event flows effortlessly - from initial concept through to final farewell.

By managing timelines, systems and stakeholder communication with precision, the Conferencing & Events Executive creates confidence behind the scenes, allowing our guests to experience events that feel considered, personalised and exceptional.

Responsibilities:

You will manage the end-to-end event journey - from initial confirmation through to post-event follow up - supporting both our clients and internal teams to deliver polished, memorable experiences.

• Manage event administration including deposit schedules, room block release dates and pre-arrival documentation
• Coordinate BEO preparation and lead pre-conference meetings
• Collaborate with venue managers and chefs to reserve outlets and align event flow
• Conduct site inspections to ensure event spaces are prepared to the highest standard
• Provide on-site support including client welcomes and group arrivals
• Reconcile master accounts and resolve open folios with Finance post-event
• Conduct client debriefs and follow-up on feedback to drive continuous improvement

This role is a full-time position, perfect for someone highly organised, detail-driven and passionate about delivering exceptional guest experiences in a fast-paced luxury environment.

The Talent:

You are an experienced events professional who thrives on precision, pace and delivering exceptional outcomes. You bring strong coordination skills, commercial awareness and a calm, solutions-focused approach to every event.

To be successful in this role, you will demonstrate:

• Proven experience in Event Services or Conference & Events roles
• Experience managing large or complex group events, including accommodation components
• Exceptional attention to detail and a high level of accuracy
• Confidence communicating with stakeholders at all levels
• Strong written and verbal communication skills
• High competency across Microsoft Office (Word, Excel and PowerPoint)
• Digital confidence, including experience using social platforms and monitoring tools
• Excellent organisation and prioritisation skills
• A proactive mindset with the ability to work independently and lead when challenges arise
• Agility and adaptability in a fast-paced, ever-changing environment
• Flexibility to work across a 7-day roster - embracing the energy of weekends, evenings and public holidays when our events truly come to life

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.