Job Description

Salary: $65000 - $68000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

As a Conference Services Manager, you will provide the primary support to create the appropriate environment for effective meetings and events. You will serve as the manager of the customer service process for the reception and conference room booking team.

Essential Duties and Responsibilities:

• The Conference Services Manager is the point of contact for all users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space
• Effectively plans and communicates to all departments the expressed need of the customer
• Establish and annually review standard operating procedures for the Reception and Conference Services department.
• Plan work and staffing schedules to ensure adequate service coverage daily from 6am – 6pm.
• Attend and participate in weekly and monthly meetings to review unit finances, upcoming events, pre-planning and high-level event coordination. Participate and contribute insight regarding event setup details.
• Conduct regular safety inspections and make recommendations to improve processes and procedures that enhance the service experience for residents at the Houston Campus.
• Follow all EMHC campus safety policies and procedures and use all necessary safety equipment
• Assist in the hiring process, including interviewing, hiring, and training new associates.
• Orient, develop, and supervise all location coordinators/setup team members for both AM and PM shifts.
• Conduct monthly reporting of goals, accomplishments, and future plans.
• Prepare financial statements within corporate time frames and according to Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts
• Provide staff development and continuous training for the setup department.
• Communicate with staff, administration, and other departments at the Campus.
• Coordinate outside services as needed or requested by management.
• Ensures that all appropriate communication for upcoming business is complete and distributed in a timely manner to the team
• Assists management in analyzing all aspects of the operation and reporting on any aspect that does not seem to be functioning properly
• Performs other duties as assigned

Preferred Qualifications:

• BS degree and a minimum of 3-5 years hotel or conference center experience
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1522466

Flik Hospitality Group

Jenah Freeman

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