Job Description
Key Responsibilities
Event Planning & Client Management
- Serve as the primary point of contact for corporate clients from contract signing through event completion.
- Consult with clients to understand event objectives, budgets, timelines, and logistical requirements.
- Develop comprehensive event plans, schedules, floor plans, and production timelines.
- Coordinate meeting room setups, audiovisual requirements, catering services, transportation, accommodations, and special requests.
- Conduct site visits and property tours for prospective and confirmed clients.
- Maintain consistent communication with clients, ensuring expectations are met and exceeded.
Event Execution
- Oversee on-site event operations and act as the lead event representative during programs.
- Coordinate all event-related departments, including catering, banquet operations, housekeeping, front office, facilities, and technology support.
- Monitor event timelines and proactively resolve issues to ensure seamless execution.
- Ensure all events comply with venue policies, safety regulations, and service standards.
- Manage VIP and executive-level events with professionalism and discretion.
Revenue & Budget Management
- Prepare proposals, event orders, and budgets.
- Identify opportunities for upselling venue services, catering enhancements, and additional guest experiences.
- Review post-event billing and ensure accurate invoicing.
Team Collaboration
- Partner closely with the Sales, Catering, and Operations teams to maximize event success.
- Lead event planning meetings and communicate critical information to operational departments.
- Foster strong working relationships across departments to maintain service excellence.
Post-Event Evaluation
- Conduct post-event reviews with clients and internal teams.
- Analyze attendee and client feedback to improve future events.
- Maintain accurate event records, reports, and client history within event management systems.
Qualifications
Required
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field.
- 3-5+ years of experience planning and managing corporate events, conferences, meetings, or hospitality events.
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Experience managing multiple events simultaneously in a fast-paced environment.
- Proficiency with Microsoft Office Suite and event management software.
- Ability to work evenings, weekends, and holidays as required by event schedules.
Preferred
- Experience in hotel, conference center, resort, or luxury hospitality environments.
- Knowledge of Amadeus (Delphi) systems is preferred.
- Knowledge of banquet operations and food and beverage services.
Key Competencies
- Client Relationship Management
- Event Planning & Logistics
- Project Management
- Budget Administration
- Problem Solving
- Leadership & Team Collaboration
- Negotiation Skills
- Attention to Detail
- Multitasking & Time Management
- Customer Service Excellence
Where You’ve Been:
You have at least a high school diploma and 2+ years of experience working in hotel sales. Additionally, you have at least 1 years’ experience working in food & beverage. Whether you're interacting with clients or your fellow associates, you’ll be working directly with people all the time. We’re looking for some who can communicate clearly in a positive and professional manner, can perform under pressure, and can assist clients in all their requests (even the more challenging ones)! If this sounds like you, go ahead and apply!
When You’re Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
