Job Description

Conference Service Coordinator

Department: Owens Corning 700137

Employment Type: Full Time

Location: Owens Corning

Reporting To: Susan Philo

Compensation: $22.00 - $25.00 / hour

Description

The Conference Coordinator is responsible for supporting the execution of conference room reservations, catering, and hospitality services at the Owens Corning World Headquarters. This role ensures a seamless and high-quality experience for both internal customers and external guests through planning, coordination, and on-site event support.

Key Responsibilities

Meeting & Event Coordination:

• Manage incoming requests via email, phone, and in-person interactions.
• Coordinate room setup, catering, AV, and event logistics.
• Oversee event setup, execution, and breakdown.
• Monitor meeting and event progress and serve as the concierge to the meeting or event host(s) during meetings and events.

Customer Service:

• Serve as primary point of contact during day-to-day meetings and events.
• Ensure exceptional guest experience and resolve issues promptly.

Inventory and Equipment Management (in conjunction with the Catering Coordinator):

• Load/unload supplies and equipment
• Restock pantry and service area
• Maintain coffee urns and supplies
• Track product usage for billing accuracy.

Coordination:

• Partner with catering teams to ensure quality service.
• Ensure the needs of senior level leaders are understood and managed as part of the Owens Corning meeting and event experience.
• Partner with Facilities, Security, Reception, and other internal stakeholders in the coordination and execution of meetings and events to ensure a seamless experience.

Operations & Administration:

• Maintain inventory of conference room supplies.
• Complete event orders and billing processes including BEO updates and invoicing.
• Utilize event software systems and scheduling tools.

Safety and Compliance:

• Follow food safety and sanitation standards.
• Maintain clean workspaces and report hazards.

Team Leadership:

• Provide support during events.

Other (Non-Essential) Duties and Responsibilities:

• Additional projects and assignments as needed.

Working KSA’s:

• Time management skills; ability to multi-task; attention to detail; and ability to follow instructions (written/verbal).
• Food Service — Knowledge of techniques and equipment for serving, storing and handling food and beverage products.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — The ability to communicate information and ideas in speaking so others will understand.
• Service Orientation — Actively looking for ways to help people.

Typical Physical Demands:

• Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Standing and Continuous Movement - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
• Lifting and Strength — Ability to lift up to 40 lbs. Ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
• Near Vision — The ability to see details at close range (within a few feet of the observer).

Skills, Knowledge & Expertise

• 3+ years’ experience in conference services, hospitality, or event planning.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and scheduling software.
• Ability to multitask and manage competing priorities.
• Team coordination skills.

Job Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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