Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position will be responsible for planning, coordinating, and overseeing the execution of group bookings, special events, and caterings for The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Work with clients to understand needs and coordinate and develop program details; collaborate with operating departments to create special activities, menus, services, set-ups, AV, etc.*

• Conduct planning visits with clients via in person and/or by phone. Answer all client questions and concerns.*

• Produce and maintain accounts in Delphi; Prepare comprehensive group resumes. Outline details of functions on banquet event orders and floor plans.*

• Review group programs turned over by the sales team for opportunities to up-sell food and beverage, AV, room rental, etc*

• Coordinate efforts of all personnel involved in event execution to ensure all client needs are fulfilled.*

• Participate in the Manager on Duty program.

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Minimum of 2 years of related experience.

• Industry Experience - Hospitality/Tourism, Food & Beverage, Other

• Bachelor’s degree - Hospitality Management

• Relevant work experience can be substituted for education - 6 years

• Post-employment - Must obtain RAMP Certification

Knowledge, Skills, and Abilities:

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Proven employee/guest relations, communication, problem solving, and organization skills.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Frequent (34-66%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Occasional (<33%)

• Walking Frequent (34-66%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

• Schedule will vary according to operating needs, including evenings, weekend duty rotation, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer