Job Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityis a work of heart,​
Join us and become a Heartist®.

• Manage events from confirmation through to execution and post-event follow-up.
• Coordinate all event logistics, including but not limited to room setup, catering, suppliers, audio-visual requirements.
• Liaise closely with clients to ensure expectations are understood and delivered.
• Conduct site inspections and client meetings to showcase facilities and support event planning.
• Work collaboratively with internal departments (operations, kitchen, AV, front office) to ensure seamless delivery.
• Coordinate external suppliers, including completing supplier inductions and ensuring compliance with venue policies.
• Ensure all event details are accurately recorded and communicated to relevant teams.
• Handle client feedback and resolve any issues promptly and professionally.
• Ensure compliance with health, safety, and venue standards throughout all events.
• Respond promptly to all incoming enquiries, maximising conversion of short lead and last-minute business opportunities.
• Prepare accurate and timely proposals, quotes, and contracts in line with client requirements and venue capabilities.
• Work towards achieving sales targets and contributing to overall event revenue goals.
• Prepare and issue accurate invoices in a timely manner following event completion.
• Manage accounts receivable, including following up on outstanding payments.
• Reconcile event billing details against contracts, proposals, and final event requirements.
• Maintain accurate financial records and ensure all billing information is correctly entered into systems.

Qualifications

• Strong working knowledge of Microsoft Outlook and Microsoft Office.
• Experience with Delphi and Opera is desirable, but not essential.
• Hotel Management or Event Management degree preferred, but not essential.
• Service oriented with an eye for detail..
• Ability to work independently and demonstrated initiative in a dynamic environment.
• Self-motivated and energetic.
• Ability to work a variety of shifts.
• Strong focus and passion for hotel operations.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Time management skills with the ability to multitask.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.

Additional Information

• Valuable Savings and Perks Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.