Job Description

At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Q4 Inc. is a leading capital markets communications platform, partnering with publicly traded companies globally to elevate investor relations experiences. We support earnings calls, investor days, and webcasts for thousands of organizations, delivering premium client service and seamless event execution.

About the role

The Conference Call Concierge is responsible for providing live operator support for earnings calls and other investor events. This role serves as the first point of contact for analysts, investors, and participants dialing into conference calls, ensuring they are accurately identified, properly documented, and seamlessly connected to the correct event. The Concierge plays a critical role in delivering a professional and efficient experience that reflects the high standards of our client events.

What you'll do

Participant Intake & Call Management

• Answer incoming calls from analysts, investors, and other conference participants in a professional and timely manner.
• Verify participant information, including full name, company, and role.
• Accurately enter participant details into the conference call management system.
• Place participants into the appropriate earnings event or conference call.
• Ensure priority participants (e.g., analysts, executives, speakers) are handled promptly and appropriately.

Customer Experience & Professionalism

• Provide courteous, calm, and professional support at all times.
• Create a seamless and high-quality experience for analysts, investors, and executives.
• Represent the company with professionalism during high-visibility earnings events.

Documentation & Accuracy

• Maintain accurate records of participant attendance and call activity.
• Follow established processes and compliance requirements for earnings events.
• Ensure confidentiality and security of sensitive event information.

Qualifications

• Strong verbal communication skills with a clear and professional phone presence.
• Excellent attention to detail and accuracy in data entry.
• Ability to multitask and manage multiple calls simultaneously.
• Strong organizational skills and ability to follow defined processes.
• Calm and composed under pressure, especially during live events.
• Basic computer proficiency and ability to learn call management software.
• Own laptop required to perform duties and access conference call systems.

Preferred Qualifications

• Experience in conference call operator services, customer support, or live event coordination.
• Familiarity with earnings calls, investor relations, or financial services environments.
• Experience using call management, conferencing, or CRM tools.

Key Competencies

• Professionalism and customer focus.
• Accuracy and attention to detail.
• Reliability and punctuality.
• Strong listening skills.
• Ability to work in fast-paced, live event environments.
• Team collaboration and communication.

Working Conditions

• Shift-based work aligned with earnings call schedules.
• High call volume during peak earnings periods.
• Primarily desk-based role requiring extended periods on the phone and computer.
• Laptop required for remote work.

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