Job Description

"Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main responsibilities

• Be fully aware of the different set-ups and be able to do them if necessary
• Have full knowledge of items served on the menu and buffet
• Keep assigned station clean, with adequate supply of necessary materials
• Keep high sales turnover by promoting all F&B items on the menu and buffet
• Take customers’ orders to standard
• Communicate to the Manager or Supervisor on duty any guest priorities
• Inform Manager or Supervisor of possible problems concerning any requirements, which may affect the quality of service
• Ensure safety and hygiene standards are met
• Responsible for looking after Hotel property at all times
• Be flexible at all times in order to cover the unexpected needs of the Food and Beverage outlets
• Report anything considered a health and safety hazard
• To be fully knowledgeable of the Pullman Standards
• To carry out the “Meet & Greet” with the clients
• To be able to carry out a structured “farewell” with the clients
• To wear and maintain uniform standards

Reporting line

Reports to Conference & Banqueting Manager

Profile

Education / Professional experience

• Vocational degree in hospitality or F&B studies

• At least 3 years' professional experience

• Computer literate

• Language: fluent in the national language, operational English and a 3rd language would be a plus

Skills / Qualities

Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative

• Guest oriented, service minded and attention to quality

• Sales acumen

• Good level of general culture

• Excellent presentation

• Team leader, a natural leader

• Well organised

• Autonomous

• Creative

Additional Information

• Bonus Breaks Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme Secure your future with our contributory pension plan
• Employee Benefit Card Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals Free meals provided whilst on duty
• Wellness Perks Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave Up to 33 days of annual leave per year (including public holidays)

Salary: £15.55 per hour + Service Charge

The successful candidate must already have eligibility to work in the UK