Job Description

Conference & Banquet Operations Manager

We are a people-powered business. So, we’re looking for a Conference & Banquet Operations Manager who can elevate every event experience with exceptional planning, flawless execution, and outstanding service delivery. Someone who thrives in fast-paced environments, leads with confidence, and ensures every meeting, conference, and celebration runs seamlessly — creating memorable moments for our guests.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Leading and managing the daily operations of the Conferences & Banquets department to ensure smooth execution of all events.

Coordinating closely with Sales, Catering, Culinary, and other operational teams to deliver exceptional event experiences.

Meeting with clients to understand event requirements, providing professional guidance, and ensuring all details are captured and executed.

Supervising the setup, service, and breakdown of all banquet venues in line with hotel standards and client expectations.

Ensuring accurate staffing levels for all events and managing a well-trained, motivated, and service-driven banquet team.

Overseeing inventory control, equipment maintenance, and ensuring all banquet materials are in proper working condition.

Maintaining excellent guest relations throughout the event, resolving issues promptly and professionally.

Ensuring compliance with health, safety, food hygiene, and fire safety regulations.

Monitoring event profitability, managing cost controls, and supporting the development of revenue-generating initiatives.

Preparing reports, event summaries, and operational insights for management review.

What we need from you

High school diploma or degree in Hospitality Management or a related field.

Minimum 3–5 years of experience in Banquets / Events Operations in a 4- or 5-star hotel, including supervisory or managerial experience.

Strong leadership skills and the ability to manage large teams and multiple events simultaneously.

Excellent communication, interpersonal, and client-handling skills.

Strong organisational and time-management abilities with great attention to detail.

Ability to work under pressure and adapt quickly to last-minute changes.

Must speak fluent English; additional languages may be preferred.

Flexibility to work long hours, weekends, nights, and public holidays based on business needs.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.