Job Description

Job Location: Lawrenceville, GA 30043
Position Type: Full Time
Salary Range: $28.00 - $28.00 Hourly

The Conditional Payment Supervisor is responsible to provide overall support and leadership to the department staff, assist management with hiring and training procedures and ensure all services are completed at the highest level of quality and all turnaround times are met.
- Provide overall support and leadership to department and ensures all timelines are met and operations are run in the most effective and efficient way possible.
- Responsible to assist and manage with the ongoing training of the department based on overall Operational protocol, company processes, and Client Handling Protocol.
- Monitor department volumes and service level turnaround times to ensure clients’ needs are met, and escalate any issues as required.
- Help address issues and solve problems raised by operations and sales staff in a timely manner.
- Respond to all escalated internal/external client inquiries in a timely fashion.
- Regularly communicate with management and escalates all issues or concerns requiring managements’ attention.
- Help coordinate coverage for open positions and/or for employees out of the office during interims or as directed by management.
- Abide by all rules of the company such as safety, confidentiality and organizational directives.
- Ensure all practices are carried out in accordance with HIPAA compliance practices, state and federal safety standards and legal regulations.
- Promote effective and efficient utilization of company resources.
- Perform other duties as assigned by management.
ESSENTIAL SUPERVISORY RESPONSIBILITIES
- Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
- Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
- Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
- Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
- In conjunction with management, creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
- Communicating change effectively and supporting those affected by change.
- Supervising insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
- Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
- Actively participating in annual performance evaluations.

QualificationsEducation and/or Experience
High school diploma or equivalent required. A minimum of three years administrative clerical experience required. Supervisory experience preferred. Working knowledge of the insurance industry preferred.
Certificates, Licenses, Registrations
No specific requirements.
ESSENTIAL COMPETENCIES
QUALIFICATIONS
- Must have knowledge with business terminology, administration and management.
- Must be able to adequately operate a general computer, fax, copier, scanner, and telephone.
- Must have strong knowledge of multiple software programs, including but not limited to Microsoft Suite, Outlook, and the Internet.
- Ability to demonstrate strong customer service skills.
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Ability to follow instructions and respond to managements’ directions accurately.
- Must have excellent skills in English usage, grammar, punctuation and style.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Ability to concentrate and multitask in a fast paced work environment.
- Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitor own work to ensure quality is met.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to work well under pressure and/or stressful conditions.
- Ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans