Job Description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN Pleasant Grove, CA.

The Condition Monitoring specialist analyzes and provides valuable information to help customers proactively manage their fleets for repair and maintenance. The analyst uses data from a combination of condition monitoring tools to give customers information to better plan, schedule, and correct issues in a manner to reduce emergency maintenance or unplanned downtime. The goal of this position is to qualify equipment alerts to provide value added customer service and increase product support sales.

QUALIFICATIONS REQUIREMENTS

The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Generate and track qualified leads for dealer-wide sales personnel by identifying and communicating needed repairs and wear parts
• Utilize fluid analysis (oil, coolant and diesel fuel), preventive maintenance, daily inspection reports, site conditions, event and diagnostic codes to provide repair options to sales teams and/or customers
• Manage data from Condition Monitoring software tools to create leads for product support
• Oversee GPS and cellular telematics subscription administration for connected assets
• Analyze Oil sample, fault codes, Electronic Control Module downloads, PM inspection results
• Develop fleet reporting based on customer needs/requirements to include predictive failure data, component life predictions and pre-failure oil, coolant and diesel fuel analysis
• Establish and maintain customer equipment information in Unified Suites software
• Coordinate with Caterpillar and/or other Caterpillar Dealerships to resolve duplication or conflict of equipment information by universal customer identification
• Create and supply reports to customers pertaining to equipment utilization, improvement opportunities or areas of concern
• Collect and Manage Electronic Control Module downloads (Product Status Report) and PM inspection results from PM Lube Technicians
• Research and verify correct service intervals, Machine Hours, Machine Locations
• Other duties as assigned

SKILLS & ABILITIES

• Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment
• Verbal Communication – Clear and concise communication
• Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information
• Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality
• Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks
• Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity
• Safety and Security - Observes safety and security procedures
• Administrative – Knowledgeable in the Microsoft office Suite with an emphasis on Excel and Power Point

EDUCATION AND/OR EXPERIENCE

High school or GED and two years technical training and/or related experience in heavy machinery, earthmoving equipment and other equipment fields, diagnostic troubleshooting utilizing computer based analytics and solutions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to walk, climb or balance, and talk or hear.

The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is mainly in an office setting. The Condition Monitor Specialist will be located in Pleasant Grove, CA and may occasionally travel to different locations. This position is day shift with occasional over-time required. The environment often demonstrates teamwork while having fun on the job.

WORK ENVIRONMENT

Office Environment with minimum noise.

COMPENSATION

Wage Range $30.00 to $35.00 Hourly

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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