Job Description

CONCILIATION COORDINATOR – PERSONAL INJURY – MELBOURNE, VIC (6-MONTH CONTRACT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

The primary purpose of this role is to provide the timely and accurate administration of conciliation processes and excellent customer service to all stakeholders, ensuring that they are kept regularly informed throughout the process.

About the role

• Provide excellent customer service to all stakeholders, ensuring that they are kept regularly informed throughout the process
• Identify and collate information which is required to be redacted and presented to the WIC through accurate administration skills
• Ensure information being shared is accurate and supplied in a timely manner
• Maintain VAL and other internal management systems
• Organise staff transportation
• Manage the team's central emails and distribute information as necessary to Dispute Management Officers
• Provide all reasonable support to Dispute Resolution Managers
• Manage multiple internal and external stakeholders through the delivery of high levels of customer service expected

About you

• Extensive experience working with Victorian Workers Compensation Legislation or equivalent.
• Experience and / familiarity with MS Office, ACCTion, Novus and Outlook technology
• Excellent time management skills and demonstrated experience in working with short timeframes
• Proven ability to analyse and interpret assessment information. For example, medical and circumstantial information
• Strong track record of delivering quality customer service and demonstrating customer centric behaviours
• Experience in liability determination and assessment of personal injury claims and / equivalent.
• Experience in a client facing role and / equivalent
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses àjohn.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.